?
Solved

3 Blackberry services will not start 1053 errors Event IDs 7000, 7009

Posted on 2008-09-30
7
Medium Priority
?
1,551 Views
Last Modified: 2012-05-05
Hi Experts:

Windows 2000 server with Blackberry Professional Software on it.  Installed another software package and overwrote the database information.  I am a newbie at SQL (all versions, Express, etc...) and I am not sure exactly what happened but I get 3 services with 1053 "did not respond in a timely fashion".  The services are:  Blackberry Alert, Blackberry Policy Service and Blackberry Synchronization Service.

I have tried uninstalling and reinstalling the BES software.  I have called and opened a case with Blackberry support but so far (several hours) they can't find it either. I don't care about recovering the database as there are only 2 users, I just need it to start working again.

Thank you VERY much for the assistance!
S.....
0
Comment
Question by:svillardi
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 11

Expert Comment

by:ALogvin
ID: 22611510
Screw the old database. I'd open SQL manager, delete the database named "BESMGMT" and uninstall the BES, then reinstall it from scratch. If you overwrote the SQL data, all is lost already.
0
 

Author Comment

by:svillardi
ID: 22612992
Thanks for the reply.  I already tried several reinstalls, even giving new names.  I don't have SQL manager on the box, just an MMC, and I don't know what I'm doing with it.  Again, I don't care abouit the database anymore, just getting the services back up.  I'll set up the 2 BBs later.

Please write back!
0
 
LVL 11

Expert Comment

by:ALogvin
ID: 22615743
I'm interested to see what other events happen in your event log when you get tha 1053 error. Check your application and system event logs when you recieve this... let me know if any other once occur at the same time.
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 

Author Comment

by:svillardi
ID: 22616509
7009 and 7000, and something about the timing, like "3000 milliseconds".  That's all.  :(  Other services working fine.  I can send you event log offline if you wish.
0
 

Author Comment

by:svillardi
ID: 22620546
I'm hoping to hear back from you soon, please.
0
 
LVL 11

Expert Comment

by:ALogvin
ID: 22620738
I cant tell you much based on the information you sent me. I am much more familiar w/ the full blow BES rather than just the professional software, so excuse me if i make any mistakes.

Run the BlackBerry Server Config tool on the server. Turn the logging up to 4 on each of the services. Reboot the server.

Once they fail to start, look at the Application event logs first. See if there are any errors that come from BlackBerry.

Check out the logs, specifically the BlackBerry Controller log. Look at the last dozen log lines or so, and see if anything pops out. Copy/Paste them here.

0
 

Accepted Solution

by:
svillardi earned 0 total points
ID: 22791690
I rebuilt the server.  No choice.... :(
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Why is this different from all of the other step by step guides?  Because I make a living as a DBA and not as a writer and I lived through this experience. Defining the name: When I talk to people they say different names on this subject stuff l…
I have a large data set and a SSIS package. How can I load this file in multi threading?
Via a live example combined with referencing Books Online, show some of the information that can be extracted from the Catalog Views in SQL Server.
This videos aims to give the viewer a basic demonstration of how a user can query current session information by using the SYS_CONTEXT function
Suggested Courses

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question