Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

MS SBS 2003 Fax Service fails to route fax to email

Posted on 2008-09-30
4
1,243 Views
Last Modified: 2013-12-27
Fax Service on SBS 2003 stopped routing to a POP email account with no clear explanation. Got the following error:
Event Type:      Error
Event Source:      Microsoft Fax
Event Category:      Inbound
Event ID:      32089
Date:            9/30/2008
Time:            10:31:49 PM
User:            N/A
Computer:      MR-SBS
Description:
The Fax Service failed to execute a specific routing method. The service will retry to route the fax according to the retries configuration. If the retries fail, verify routing method configuration.
 Job ID: 0x0401c92373644e15.
 Received on Device: 'Brooktrout Line #1 (TRUFAX)'
 Sent from: '8668300484'
 Received file name: 'C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\Queue\1C92373644E15.tif'.
 Routing extension name: 'Microsoft Routing Extension'
 Routing method name: 'Route through e-mail'

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
---------------------------------------------------------------------------------------------------------------------------
I've seen some solutions that involved AV/AntiSpyware/SPAM blocking software, etc. . . . and am certain this isn't relevant here. The faxes are coming in and being routed to a folder without any trouble. It just won't go to the email. I have successfully reached an external mail server via telnet.
0
Comment
Question by:wjb313
  • 2
  • 2
4 Comments
 
LVL 74

Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 250 total points
ID: 22646402
Have you gone through all the troubleshooting steps outlined here?
http://groups.google.com/group/microsoft.public.windows.server.sbs/msg/56bd778c9d467e54?hl=en

Jeff
TechSoEasy
0
 

Author Comment

by:wjb313
ID: 22655511
I hadn't seen that. I'll run through it tonight and see if that gets it. Thanks.
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 22715304
Any update?
0
 

Author Closing Comment

by:wjb313
ID: 31501844
We walked through this solution and it did not work.  But we have involved Microsoft and they are taking care of it.  Sorry for the delay on updating the question.
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Utilizing an array to gracefully append to a list of EmailAddresses
Import PST to Exchange using Power Shell new-mailboximportrequest command, you can simply import the PST file into Exchange mailbox or archived. To know How to import PST into Exchange  2013 read the complete article.
In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question