Solved

MS SBS 2003 Fax Service fails to route fax to email

Posted on 2008-09-30
4
1,249 Views
Last Modified: 2013-12-27
Fax Service on SBS 2003 stopped routing to a POP email account with no clear explanation. Got the following error:
Event Type:      Error
Event Source:      Microsoft Fax
Event Category:      Inbound
Event ID:      32089
Date:            9/30/2008
Time:            10:31:49 PM
User:            N/A
Computer:      MR-SBS
Description:
The Fax Service failed to execute a specific routing method. The service will retry to route the fax according to the retries configuration. If the retries fail, verify routing method configuration.
 Job ID: 0x0401c92373644e15.
 Received on Device: 'Brooktrout Line #1 (TRUFAX)'
 Sent from: '8668300484'
 Received file name: 'C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\Queue\1C92373644E15.tif'.
 Routing extension name: 'Microsoft Routing Extension'
 Routing method name: 'Route through e-mail'

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
---------------------------------------------------------------------------------------------------------------------------
I've seen some solutions that involved AV/AntiSpyware/SPAM blocking software, etc. . . . and am certain this isn't relevant here. The faxes are coming in and being routed to a folder without any trouble. It just won't go to the email. I have successfully reached an external mail server via telnet.
0
Comment
Question by:wjb313
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 74

Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 250 total points
ID: 22646402
Have you gone through all the troubleshooting steps outlined here?
http://groups.google.com/group/microsoft.public.windows.server.sbs/msg/56bd778c9d467e54?hl=en

Jeff
TechSoEasy
0
 

Author Comment

by:wjb313
ID: 22655511
I hadn't seen that. I'll run through it tonight and see if that gets it. Thanks.
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 22715304
Any update?
0
 

Author Closing Comment

by:wjb313
ID: 31501844
We walked through this solution and it did not work.  But we have involved Microsoft and they are taking care of it.  Sorry for the delay on updating the question.
0

Featured Post

Optimize your web performance

What's in the eBook?
- Full list of reasons for poor performance
- Ultimate measures to speed things up
- Primary web monitoring types
- KPIs you should be monitoring in order to increase your ROI

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
This article outlines some of the reasons why an email message gets flagged as spam on a recipient's end.
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
Suggested Courses

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question