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MS SBS 2003 Fax Service fails to route fax to email

Posted on 2008-09-30
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Last Modified: 2013-12-27
Fax Service on SBS 2003 stopped routing to a POP email account with no clear explanation. Got the following error:
Event Type:      Error
Event Source:      Microsoft Fax
Event Category:      Inbound
Event ID:      32089
Date:            9/30/2008
Time:            10:31:49 PM
User:            N/A
Computer:      MR-SBS
Description:
The Fax Service failed to execute a specific routing method. The service will retry to route the fax according to the retries configuration. If the retries fail, verify routing method configuration.
 Job ID: 0x0401c92373644e15.
 Received on Device: 'Brooktrout Line #1 (TRUFAX)'
 Sent from: '8668300484'
 Received file name: 'C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\Queue\1C92373644E15.tif'.
 Routing extension name: 'Microsoft Routing Extension'
 Routing method name: 'Route through e-mail'

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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I've seen some solutions that involved AV/AntiSpyware/SPAM blocking software, etc. . . . and am certain this isn't relevant here. The faxes are coming in and being routed to a folder without any trouble. It just won't go to the email. I have successfully reached an external mail server via telnet.
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Question by:wjb313
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Accepted Solution

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Jeffrey Kane - TechSoEasy earned 250 total points
ID: 22646402
Have you gone through all the troubleshooting steps outlined here?
http://groups.google.com/group/microsoft.public.windows.server.sbs/msg/56bd778c9d467e54?hl=en

Jeff
TechSoEasy
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Author Comment

by:wjb313
ID: 22655511
I hadn't seen that. I'll run through it tonight and see if that gets it. Thanks.
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 22715304
Any update?
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Author Closing Comment

by:wjb313
ID: 31501844
We walked through this solution and it did not work.  But we have involved Microsoft and they are taking care of it.  Sorry for the delay on updating the question.
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