• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1262
  • Last Modified:

MS SBS 2003 Fax Service fails to route fax to email

Fax Service on SBS 2003 stopped routing to a POP email account with no clear explanation. Got the following error:
Event Type:      Error
Event Source:      Microsoft Fax
Event Category:      Inbound
Event ID:      32089
Date:            9/30/2008
Time:            10:31:49 PM
User:            N/A
Computer:      MR-SBS
Description:
The Fax Service failed to execute a specific routing method. The service will retry to route the fax according to the retries configuration. If the retries fail, verify routing method configuration.
 Job ID: 0x0401c92373644e15.
 Received on Device: 'Brooktrout Line #1 (TRUFAX)'
 Sent from: '8668300484'
 Received file name: 'C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\Queue\1C92373644E15.tif'.
 Routing extension name: 'Microsoft Routing Extension'
 Routing method name: 'Route through e-mail'

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
---------------------------------------------------------------------------------------------------------------------------
I've seen some solutions that involved AV/AntiSpyware/SPAM blocking software, etc. . . . and am certain this isn't relevant here. The faxes are coming in and being routed to a folder without any trouble. It just won't go to the email. I have successfully reached an external mail server via telnet.
0
wjb313
Asked:
wjb313
  • 2
  • 2
1 Solution
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Have you gone through all the troubleshooting steps outlined here?
http://groups.google.com/group/microsoft.public.windows.server.sbs/msg/56bd778c9d467e54?hl=en

Jeff
TechSoEasy
0
 
wjb313Author Commented:
I hadn't seen that. I'll run through it tonight and see if that gets it. Thanks.
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Any update?
0
 
wjb313Author Commented:
We walked through this solution and it did not work.  But we have involved Microsoft and they are taking care of it.  Sorry for the delay on updating the question.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Improve Your Query Performance Tuning

In this FREE six-day email course, you'll learn from Janis Griffin, Database Performance Evangelist. She'll teach 12 steps that you can use to optimize your queries as much as possible and see measurable results in your work. Get started today!

  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now