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Device could not be snapped because it contains an active cache file

Posted on 2008-09-30
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Last Modified: 2013-12-01
I have some Exceptions in my daily backup log:

Backup- Server-komunal.Varazdin.localV-79-57344-34110 - AOFO: Initialization failure on: "\\Server-komunal.Varazdin.local\C:". Advanced Open File Option used: Symantec Volume Snapshot Provider (VSP).
Snapshot provider error (0xE0008520): Device could not be snapped because it contains an active cache file.
Check the Windows Event Viewer for details.
V-79-57344-34110 - AOFO: Initialization failure on: "\\Server-komunal.Varazdin.local\D:". Advanced Open File Option used: Symantec Volume Snapshot Provider (VSP).
Snapshot provider error (0xE0008520): Device could not be snapped because it contains an active cache file.
Check the Windows Event Viewer for details.
V-79-57344-34110 - AOFO: Initialization failure on: "\\Server-komunal.Varazdin.local\E:". Advanced Open File Option used: Symantec Volume Snapshot Provider (VSP).
Snapshot provider error (0xE0008520): Device could not be snapped because it contains an active cache file.
Check the Windows Event Viewer for details.


Server-komunal is windows 2000 server operating system.
Do you have any suggestions?

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Question by:ivugrinec
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honmapog earned 2000 total points
ID: 22617436
To get rid of the active cache file you probably need to reboot. If you can't reboot, you could try to use Process Explorer to close the handle on the snapshot files.

To avoid this problem for the future, make sure that your antivirus solution is excluding *.VSP from scheduled and on-access antivirus scan. Also make sure to exclude the "Backup Exec AOFO Store" folder at the root of the C: D: and E: drive.
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Author Closing Comment

by:ivugrinec
ID: 31501867
Yes. That solved the problem completley. No more warnings.  
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