Solved

Development problems with Interwoven Desksite

Posted on 2008-10-01
8
5,827 Views
Last Modified: 2013-12-17
Hi there,

I'm currently working on getting some integration between our flagship company product and Interwoven, a Document Management System. Interwoven has an integration API which we've used to build a website which profiles documents immediately on completion of assembly from HD. However, I've been trying to integrate this into a 3rd party app written by one of my colleagues, and I'm getting some strange errors. When I profile a document into interwoven, and then try to open it by double-clicking on the file from Desksite, I get the following:

--------------------------------------------------------------
1st Error Dialog

The operation could not be performed on these document(s)
----------------------------------------------------------------------------------------------
-  Number :140      Version :1      (Microsoft Word)

The Reason(s):
----------------------------------------------------------------------------------------------
-  Could not launch application to open the document 140.1. -  Application was not found.

--------------------------------------------------------------
2nd Error Dialog:

Manage32: [NRTDatabase ][GetDocumentArtifactInfo ]GetDocumentArtifactInfo : This operation is currently not available

iManage.NRTDMS.2


Can anyone shed any light on why this might be happening or where these errors are coming from? I'm having little luck with googling, and need to know if this could maybe be an installation error or something I'm doing wrong in the API - not sure.

Any help would be massively appreciated...

Cheers
0
Comment
Question by:capsoftuk
  • 4
  • 3
8 Comments
 
LVL 11

Expert Comment

by:asian_niceguy
ID: 22620735
I'm not on the dev side of worksite, but i would suggest to register at devnet.interwoven.com and post in the forums there, as that is pretty much the place to go for interwoven support.
0
 

Author Comment

by:capsoftuk
ID: 22622151
well maybe you can help me then - I don't think this problem is on the development side of interwoven now. Basically, if I check out a document from interwoven to the desktop, I can open it fine. If however, I double-click on a document in the document worklist and select open, I get the following error:

"Word experienced an error trying to open the file.
Try these suggestions:
Check the file permissions for the document or drive
Make sure there is sufficient free memory and disk space
Open the file with the Text Recovery converter"

Do you have any suggestions on how to fix this error? I am going to try reinstalling desksite (of which we are using version 8.2.87) and if that doesn't work, I would appreciate any suggestions you may have.
0
 
LVL 11

Expert Comment

by:asian_niceguy
ID: 22631703
some things to try:
- checking file permissions and share permissions on the server for the Share folders (unlikely to make a difference but worth a check)
- checking the logs in Service Manager whenever you try to open a file and see what error messages come up in the log.
- Can you open word first and hit open from word. can you open the file from word directly?
0
The New “Normal” in Modern Enterprise Operations

DevOps for the modern enterprise offers many benefits — increased agility, productivity, and more, but digital transformation isn’t easy, especially if you’re not addressing the right issues. Register for the webinar to dive into the “new normal” for enterprise modern ops.

 

Author Comment

by:capsoftuk
ID: 22632360
Hi there,

Thanks for your help on this matter. In response to your questions:

I checked the server share folders, but I wasn't sure which ones you were referring to - do you mean the permissions for the folder in which the versions of the documents are set? Everything seemed fine there.

The logs gave some interesting errors which I've put into a file and attached on the end of this post. The first error message is what I was getting before I fixed it by locating word on the local machine, and the second is from the error log from worksite. I think the first part of the log (first six or seven lines) is relating to this error and the rest is when I stopped and started the worksite engine, but I'm not sure.

Finally, when I open word and go File > Open > Open file from desksite, it works fine. It seems that only when I double-click on the file from inside interwoven desksite there's a problem - it can't find the file.

I appreciate the help mate.

Cheers
laphroaig.txt
0
 

Author Comment

by:capsoftuk
ID: 22657432
Hi there,

I'm just posting an email I sent to interwoven support in the hope that someone out there knows what is going on and can help me.

Cheers

Email:

Hi there,

I was wondering if you had any further information about my interwoven issue regarding having problems with opening files through interwoven? Basically, the situation at the moment is that our installation of interwoven is functioning correctly, but when I double-click on a file in the document worklist (to open it in MS Word) there is a problem in that Word opens, displays some messages about macros, etc, and then gives me the following error message:

"Word experienced an error trying to open the file.
Try these suggestions:
Check the file permissions for the document or drive (file permissions should be set by interwoven)
Make sure there is sufficient free memory and disk space (lots of free space, 5 gig or so)
Open the file with the Text Recovery converter" (this wouldn't really help, we're looking for automatic document opening from desksite)

This is the only time there is a problem. I am able to check out a document and then open it by double-clicking on the file on the desktop, I am able to use quickview to view the document, and I am able to find the file which has been saved in the NRPortBl directory in the C: drive (after I double-click on the file in the d. worklist and get nothing), double-click it and open that file. All very strange - there is obviously some linkage error between interwoven desksite and MS word - if you could shed any light on what is happening, I would really appreciate it.

Cheers

Andy
0
 
LVL 11

Accepted Solution

by:
asian_niceguy earned 500 total points
ID: 22664660
Andy,
apologies for late reply.. im sure interwoven have probably already resolved this for you (or are on the way to).. i would open the Database admin program and check the 'app setup' table of your Database to see that the .doc extensions are properly associated with the Word application with the correct path, or is at least listed in the table.

James
0
 

Author Closing Comment

by:capsoftuk
ID: 31501893
hi mate, it was the integration method - I had it set to odma and it should've been set to com. Cheers
0

Featured Post

Webinar: Aligning, Automating, Winning

Join Dan Russo, Senior Manager of Operations Intelligence, for an in-depth discussion on how Dealertrack, leading provider of integrated digital solutions for the automotive industry, transformed their DevOps processes to increase collaboration and move with greater velocity.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You may have a outside contractor who comes in once a week or seasonal to do some work in your office but you only want to give him access to the programs and files he needs and keep privet all other documents and programs, can you do this on a loca…
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
In this third video of the Xpdf series, we discuss and demonstrate the PDFtoText utility, which converts PDF files into plain text files. Download and install the software.: You may have already downloaded and installed the Xpdf tools while watching…
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question