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USB mouse hangs have to unplug and plug back in to unstick the mouse

Posted on 2008-10-01
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Last Modified: 2013-12-09
My mouse hangs working on a windowsXP workstation.  I have to unplug at the USB port and plug it back in to unstick it.  I unistalled and re-installed the driver.  That helped for 1 day, then it started to hang again.
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Question by:Danean
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by:TCB1
ID: 22615605
Try a different usb port. Also, can you reproduce the problem with the mouse on another system?
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Author Comment

by:Danean
ID: 22617606
I did try a different port.  That did not work.  I also switched the mouse with a different mouse.
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Expert Comment

by:TCB1
ID: 22617729
Try booting to a linux live cd (Ubuntu 8.04) and see if the mouse works properly. If it does it has to be a windows issue. If that's the case, you could try a XP Repair install.
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Author Comment

by:Danean
ID: 22623444
I ended up disabling the DMA.  That seems to have fixed the issue.  I will let you know if that does not work.  thanks.
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by:Danean
ID: 22633263
Disabling the DMA did not work for long.  So now I have attached an external USB port.  I will wait a couple of days and see if that is the fix.
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by:Danean
ID: 22720816
I added an external USB port and have tested this as a solution for a little over a week and the problem has not recurred.

We can close the ticket.
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by:TCB1
ID: 22720875
Ok, great. I'm glad it's working now. What do you mean by "external USB". Do you mean a hub?
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Danean earned 0 total points
ID: 22869639
Yes.  I added a hub.  The problem has not happened since.

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