?
Solved

Outlook 2007 and corrupt PST file. Connected to exchange.

Posted on 2008-10-01
1
Medium Priority
?
282 Views
Last Modified: 2012-06-27
Basically, Outlook 2007 has corrupt the local PST version of a user's mailbox. Outlook couldnt even pull down todays emails so I ran scanpst on the ost file in settings for outlook.

Because we use exchange, would it be best just to remove the account from outlook and join it to exchange again and then the mailbox would be downloaded again?

I logged into the web access and todays emails are there. Is it only worth running scanpst on a local only mailbox.

The mailbox is 6gb too, could this be how it got corrupt? The user did used to use entourage on a mac and eventually he has been moved to a PC which is standard at our office and our exchange server.

Perhaps outlook doesnt deal with massive mailboxes as well as entourage? He's the only user I have this problem with.

When running the repair option in scanpst on the ost file it seems to have frozen the computer with explorer.exe using 100% cpu.

With being exchange connect I presume there is nothing in the local pst that isnt in the exchange mailbox.

Am I right? Or is it possible that when the crash of outlook happened that caused the corrupt, the exchange mailbox could be damaged too and creating a new account/connect to exchange may result in the same problem?
0
Comment
Question by:jdunnill
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 97

Accepted Solution

by:
war1 earned 1000 total points
ID: 22614884
Hello jdunnill,

To recreate a new OST file, move the old OST file to another location, and create a new OST from Exchange. Nothing should be lost.

For repair OST file, use Scanost.exe
http://office.microsoft.com/en-us/outlook/HA010563001033.aspx

Yes, 6 GB file size could be cause of corruption.  User should archive some emails to reduce the size under 1 GB.

Hope this helps!
war1
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
New style of hardware planning for Microsoft Exchange server.
This video discusses moving either the default database or any database to a new volume.
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question