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Getting direct inward dial to work on trixbox

Posted on 2008-10-01
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Last Modified: 2012-05-05
We have configured a trixbox server and it is all running fine as far as receiving and making calls, however we can't get the DID to work. When you ring a DID number, it rings through to the first extension on the list every time.
To set up DID I have...
On the extensions tab I have the "Direct DID" field set to the the DID number for each extension.
On the "Inbound Routes" tab, I have the "DID number" field set to the DID number and the "Extensions" options set to the individual extension for that DID number.
The SIP providor is engin and they don't require anything special.
Is there something I am missing?
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Question by:jamesit
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by:BigCasino
ID: 22614608
Are you sure that the number you are getting from the trunk is the one you are using to address the extension?  I have two different carriers on an asterisk/shoretel system.  One sends only the last four digits of the number coming in from the trunk the other sends all 10.  I have also seen masks operate against the first of the number and not the last.
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by:jamesit
ID: 22614655
Yes, I have confirmed that they send all 10 numbers, not just the last 4.
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BigCasino earned 750 total points
ID: 22614749
With asterisk you assign the DID to the extension in the extensions.conf file.  Each one is in a context.  That context must be assigned to the trunk so that when calls land from that trunk it begins parsing at the point in the dialplan that you desire.  I am sure these basic constructs are used, but I am not familiar with the trixbox gui.  What context/group is your sip provider/trunk assigned to?  You might look at the sip trunk/provider and see if there is anywhere yo assign the particular "inbound route".
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Author Comment

by:jamesit
ID: 22620532
Thanks for your assistance BigCasino.
It looks to me as though things are setup correctly in the extensions.conf file (although there is a big warning about editing them directly and that you should use the gui)
We're going to bite the bullet and ring trixbox support as it's an urgent need to get fixed.
Thanks again.
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