Solved

Error 0x800401f9 in Microsoft Clip art gallery

Posted on 2008-10-01
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Last Modified: 2011-10-19
launching the gallery results in this error code... If I go to website, no active x component installs...  The user is running windows XPSP2 with Office 2003 Professional... I have done a repair on the Office install, I have checked the MDAC level and it is 2.81SP1 and component matching is ok... I have renamed mstore10.mgc to mstore10.old  so organizer can rebuild the catalog, and have added the http://office.microsoft.com to the safe site list...
I have looked for the addon Microsoft Office Template and Media Control in Explorer, and do not see it there even in disabled state,  So I am wondering why when i go to the clipart site it is not promptinmg me to install the active x component... I feel this is the main issue, this addon being missing and not installing, but going to MIcrosoft and othe sites I have not found a way to reinstall it (Like in a download package)... I do not want to reinstall the OS, although I have the possibility of doing a reinstall of the office... I am looking for a quick fix for this problem, and I know you guys and gals are the smartes people out there, and may have run across this probloem before.
Thanks
John
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Question by:magickman666
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Expert Comment

by:redrumkev
ID: 22665689
magickman666,

This sounds like what you found:
http://support.microsoft.com/default.aspx?scid=kb;en-us;302375

But this is about the active X:
http://office.microsoft.com/en-us/help/HP010349411033.aspx (see below for this):

    * If you came to the Clip Art and Media, Templates, or Training Web site from an address other than http://office.microsoft.com, you may have trouble using the ActiveX® control. Go back and access the Web site through http://office.microsoft.com, and try using the control again.
    * If you are running Microsoft Windows® XP with Service Pack 2, it is possible to disable or enable ActiveX controls by using the Manage Add-ins command on the Tools menu in Internet Explorer®.

      The Microsoft Office Template and Media Control may have been disabled. If so, you cannot automatically download clip art and media or templates on Office Online, or do practice sessions in online training courses on Office Online. To enable the control:

   1. In Internet Explorer®, on the Tools menu, click Manage Add-ons.
   2. Select Microsoft Office Template and Media Control in the list of controls.

      If you do not see that control listed, click the arrow on the Show box at the top of the Manage Add-ons dialog box, and then select Add-ons that have been used by Internet Explorer®. Then select Microsoft Office Template and Media Control in the list of controls.
   3. Under Settings, click Enable. You may see a message saying that you need to restart Internet Explorer® for the change to take effect. Click OK, and then click OK again.

Hope this helps,
Kevin
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Author Comment

by:magickman666
ID: 22840359
That control is not listed under any of the component management catagories and visiting the site does not prompt for an install of an active x component... I think it ius corrupt and needs to be manually removed... How do I do this.
Thanks
0
 
LVL 23

Expert Comment

by:redrumkev
ID: 22840906
Magickman666,

Are you using Internet Explorer to access office.microsoft.com, other browsers might not work correctly.

I went to Tools > Internet Options > (Programs Tab) > Manage add-ons > (Add-ons that have been used by IE). Try clicking on the Microsoft Office add-on and then selecting "Enable" from the Settings area below it. See screen shot.

Hope this helps,
Kevin
 
MS-Office-Website-Active-X-AUTHZ.jpg
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Accepted Solution

by:
magickman666 earned 0 total points
ID: 23444243
The error was in the installation of an old AS400 telenet client that replaced a newer dllo, and caused the Clip art gallery from working.... Solved this by reinstall of OS and then test of clip art before each install of software... Will be looking for a newer version of telenet client.
John
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