Domain FTP Authentication Issue

Hello.  I have a user who is experiencing an unusual ftp authentication issue and thought I would throw it up on here and see if I got any suggestions.  Here's the issue: We have a user (domain user) that they try to access our internal ftp site, they cannot just put their username and then password. They must put in domain\username and then password to authenticate to log into our internal ftp site and see all folders.  All other users are able to just put in their username (without appending their domain) and then password and can log into FTP and see all folders. When the user inputs just their username and password, it does not throw an error and seems to log in, but it just shows a blank screen (not displaying any folders).  

I've tried the following:

1. Clearing temp files/Internet history/cookies, etc.
2. Adding the ftp site to trusted sites/intranet sites
3. Having user log into another computer to see if the issue continues and it does (despite what computer the user logs into they must user domain\username to see all folders)
4. No other users seem to be experiencing this issue (i.e. they dont have to append their domain in the username)

Also, this is obviously using WIndows Explorer. Also, at this time we can't use FTP software.

Any suggestions would be much appreciated!

Who is Participating?
speshalystConnect With a Mentor Commented:
have u tried resetting the USER account on the AD ? just a thought
danielsdAuthor Commented:
Such as deleting/re-creating the user?
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