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How will changing my email domain affect my Blackberries

Posted on 2008-10-01
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Last Modified: 2012-08-13
I have a law office that has changed partners and so they are changing their domain name and email domain to match the new partners. For example it was SmithTurnerCollins.com and now it is going to be just smithcollins.com

In Exchange I am going to be adding the new domain and making it the primary domain so everybody will be sending and receiving with the new domain name.

What affect will this have on the blackberry's?

I was thinking I might need to activate them again.
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Question by:AJNS
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by:MS_help_guy
ID: 22615351
You have to configure it in the blackberry server, if you have one.
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Justin Durrant earned 75 total points
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by:ALogvin
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BlackBerry just uses the primary SMTP from Exchange. As long as you do a good job doing the switch in Exchange, you wont have any issues with your BlackBerries.

It may take them a few hours to catch up and resend service books if needed, but all will be automatic. Should be automatic. ;)
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by:amorgan2000
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I am pretty sure you will have to reboot your BES or at least restart all the BlackBery processes before this will take affect.
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by:ALogvin
ALogvin earned 150 total points
ID: 22628703
The BlackBerry server doesnt care. When a BlackBerry sends an e-mail, the BES opens a MAPI connection using the legacyExchangeDN attribute to connect to Exchange. It lets Exchange handle the e-mail address part of it. Since he is just changing the "mail" and "proxyaddresses" attributes, BES wont care.
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