Solved

Vertical characters appears when trying to log onto https://webmail.blueyonder.co.uk

Posted on 2008-10-01
7
304 Views
Last Modified: 2013-12-08
When trying to access webmail on Blueyonder we see vertical characters and spaces
instead of our username.  

Tried installing Avant browser and logging into same area does the same thing.
Doesn't happen when using same server to go to other secure sites such as googlemail.

Problem doesn't exist other machines.   (Tested ok on separate machines running IE6 and IE7).
Machine has 3 GB RAM

Any ideas would be appreciated.
BLUEYON.bmp
0
Comment
Question by:GLYNNEPOWELL
  • 4
  • 2
7 Comments
 

Author Comment

by:GLYNNEPOWELL
ID: 22615629
These characters don't appear when trying to log onto other secure sites such as googlemail.
0
 
LVL 31

Expert Comment

by:moorhouselondon
ID: 22634987
In IE, Tools, Options, there is the ability to override the font, colours, etc. rendered on the webpage - there's a button called Accessibility.  Can you check that there's no ticks in there overriding default behaviour.  Alternatively, try to override the Font being used.  Have you tried using Firefox instead of IE?
0
 

Author Comment

by:GLYNNEPOWELL
ID: 22649700
Hello moorhouselondon
Thanks your post. We have tried the options in accessibility - none of the boxes were ticked. I proceeded to tick them then untick them just in case - then tried again - but the result was the same.   We haven't tried firefox but have tried Avant browser with the same result.
It seems that wherever the problem is it's something that both IE6 and Avant link into on the server.
 
0
Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

 
LVL 31

Accepted Solution

by:
moorhouselondon earned 500 total points
ID: 22651577
Another thing I can think is to go into Control Panel, Regional Settings, and make sure there's no oddities set up in there.  

Finally, to see if there's some kind of problem interpreting Virgin's css file, Save the webpage onto your hard drive in its entirety, then load that up into a browser.  It won't show up the "Powered by Google" panel, and that's how you know you are working locally.  Now try typing something into the Username box.  Does that work, or still the same?
0
 

Author Comment

by:GLYNNEPOWELL
ID: 22676862
Thanks for all your help. My boss has asked me to use a work around which is to use mail2web which allows the user to log into the email without problems.
0
 

Author Closing Comment

by:GLYNNEPOWELL
ID: 31502010
Thanks for all your help. My boss has asked me to use a work around which is to use mail2web which allows the user to log into the email without problems.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Spinning up a new Hyper V virtual machine 4 118
Cause of ransomware attack 13 107
Website not secure message 4 50
Recover options for a failed domain. 4 46
While rebooting windows server 2003 server , it's showing "active directory rebuilding indices please wait" at startup. It took a little while for this process to complete and once we logged on not all the services were started so another reboot is …
Pop culture is prime bait for hackers seeking to infect user’s computers and mobile devices with malicious malware. Hackers know exactly what the latest trends are online and know how to use them to their advantage.
This Micro Tutorial demonstrates  how Internet marketers work with competitive analysis data, and a common task in data preparation is creating separate column for domains. You will then extract from a list of URLs.
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

685 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question