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How do I resolve error (0x8004011D) in Outlook

Posted on 2008-10-01
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Last Modified: 2011-10-19
For only one user, the following Outlook 2003 error appears:
"Task 'Microsoft Exchange Server - Sending and Receiving' reported error (0x8004011D): 'The server is not available. Contact your administrator if this condition persists.' "
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Note the following conditions:
1. The error is intermittent, but quite regular.
2. The user is able to use other network resources (printers, shares, Internet, network applications) fine.
3. NO other users have this problem, even though they are on the same network.
4. There is no reason to believe that the user's connection to the network is unstable.
Outlook-Error.jpg
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Question by:waforbes100
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Expert Comment

by:Dimarc67
ID: 22615949
Outlook tends to be less forgiving of network latency than other network communications (smb, printing, web browsing, etc.).  Just because it's easy to rule out, you can run a continuous ping to the file server for long enough to see the error occur once or twice to learn if there's a corresponding latency problem on that particular network connection.

Otherwise, I can only (lamely) suggest uninstalling/reinstalling Office (which we both know is a laborious long shot).

Hope this helps.

Dimarc67
New York, NY
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Expert Comment

by:Dimarc67
ID: 22615962
Shoot.   I said "file server", but meant "e-mail server".  Just wanted to clarify.
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Author Comment

by:waforbes100
ID: 22617132
Hello Dimarc67: great suggestion; however, a firewall blocks ICMP (ping) traffic from reaching the mail server; which is on a remote subnet (half-way around the world)!

I wish there was something like a continuous SMTP/POP3 ping!

What else can I try?
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Accepted Solution

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Dimarc67 earned 500 total points
ID: 22637867
Is the firewall halting ICMP in both directions?  Can you ping from the server back to the client?

Also, to rule out any issues in the Outlook account profile and the Windows user profile, try logging in as a difference user, and creating a new Outlook account profile, then seeing if the error is still occurring.

D.
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Author Closing Comment

by:waforbes100
ID: 31502021
I apologize for the protracted time I took to close this case.
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