Solved

BSOD

Posted on 2008-10-01
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Last Modified: 2013-12-01
I have a BSOD. I tried a windows repair install to no avail. What is my next step?
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Question by:SkippyZ
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9 Comments
 
LVL 10

Expert Comment

by:TCB1
ID: 22618338
Try reseating the video card in the slot.
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LVL 7

Expert Comment

by:mchkorg
ID: 22623475
Is this while windows is operating or at boot time ?
- If at boot time, do consider TCB1's advice. And, if possible try another video card (a friend's, whatever) to check if it's dead, even "partially dead".
- If while working, do consider it and do consider to upgrade your driver.

Which card is this ? (manufacturer/model...
Is this while using some specific application ? (3D games, office application ?)
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LVL 23

Expert Comment

by:phototropic
ID: 22647736
Can you boot to safe-mode? (f8 at start-up)
If you can, try going into Device Manager and rolling back your Video drivers to a previous version.
Or try a system restore to a point when you did not receive this error.

Some more information would be helpful:
What OS? What flavour?
What Video Card? Motherboard?
Do you have on board video as well?
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LVL 18

Expert Comment

by:sk_raja_raja
ID: 22749838
This is a virus , probably caused by the XP antivirus 2008.

Reattach it to the laptop, look in the  %windir%\system32\drivers folder on it, and if the beep.sys file is 16k instead of 5k then it is the beep.sys virus, delete it and replace it with the one of 5k from your laptop %windir%\system32\drivers folder . This will allow it to boot and you can run more scans then to clean up anything left. ;)
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LVL 23

Expert Comment

by:phototropic
ID: 22750217
sk_raja_raja,

"...This is a virus , probably caused by the XP antivirus 2008..."
I'm curious - what makes you sure that this is a specific virus?
In my experience Antivirus XP 2008/2009 floods the user's pc with pop-ups and changes the desktop to an anti-virus warning message.  I've yet to encounter it causing a BSOD.
Is this a new variant?

SkippyZ,

Could we please have some more information about your pc's spec...





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Accepted Solution

by:
SkippyZ earned 0 total points
ID: 22750918
Nothing worked. I just did a clean install of xp and my PC is fine now.
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LVL 23

Expert Comment

by:phototropic
ID: 22751355
rpggamergirl,

"...In the future, please refrain such questioning as it would look like that you're discrediting your fellow experts..."
This was never my intention, and if that appeared to be the case, I apologise.
However, I AM genuinely interested in any new developments with the Antivirus XP 2008/2009 infection. I spend more of my time removing this malware from customers' computers than just about anything else. It seems to morph into a new variant almost hourly and most of what I know about it and about how to remove it has come from EE.  If another expert has come across a new symptom of this thing, I would/will be very interested to hear about it
The bottom line is that the more I know about this stuff, the better I am at doing my job - and that's one of the reasons I continue to be involved at EE.  
 
 SkippyZ,

Sorry to go off topic in your thread.  I'm glad your pc is now ok, even if it did take a clean install to do it!!!


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