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Outlook can not log on. Exchnage server not available

Posted on 2008-10-01
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Last Modified: 2012-05-05
Having problems connecting Outlook 2003 to our Exchange server. After reinstalling XP and rejoining the domain and statically assign the DNS server. Outlook will not log on to the exchange server. The error message is : Outlook can not log on. The connection to the Exchange Server is unavailable. Outlook must be online or connected to complete this action. I'm logged in to the domain and can access all the network drives. I can ping the exchnage server, the DNS settings are correct, and I can access the Internet. I have not installed any antivirus programs yet either and the windows fire wall is disabled. Does anyone have any ideas? Yes Outlook was working properly before reinstalling XP and yes everyone else in the company is accessing exchange server with no problem.
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Question by:charlie2439
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Expert Comment

by:Andres Perales
ID: 22616750
what did you put in for the exchange server name?  Just the Netbios name or the FQDN?
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Expert Comment

by:deroyer
ID: 22616836
It sounds like it could be one of several possible things, but sounds like a local issue.

First I would check that the profile is setup correctly on the local computer?  Check to see if it is in Cache mode, does it resolve to an actual username when you tell it to resolve name, etc.?  If all of that is working then open outlook with e /rpcdiag switch and this will help identify if the client can connect to the directory server AD or make a MAKI call to the mailserver
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Author Comment

by:charlie2439
ID: 22617162
Peralesa:
I entered the Netbios name srv11.bmi.boldensmfg with Mode Caching checked and with the corrected user name. After clicking on find name that is when I receive the error message.
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Expert Comment

by:deroyer
ID: 22617222
So you get the error during the setup of the profile?  What you have listed here sounds more like a DNS name versus NETBIOS name.  Can you setup the profile to recognize another user account?

What we are looking for here is if it is a user account issue or a server cannot be resolved...  Have you flushed and reregisteredDNS?  And have you cleared out the arp tables?

from cmd prompt...  
1. IPCONFIG /FLUSHDNS
2. IPCONFIG /REGISTERDNS
3. arp * -d


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Author Comment

by:charlie2439
ID: 22617389
deroyer:
Yes the profile is setup correctly on the local computer, yes it is in Cache mode, but it does not reslove the username. I tried opening outlook with the rpcdiag switch only to find the diag did not find the exchange server.
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Author Comment

by:charlie2439
ID: 22617769
Deroyer:
I flushed the DNS, registered the DNS, and cleared the arp tabels and still receiving the same message. I attempted to create a different user profile and received the same error.
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Assisted Solution

by:deroyer
deroyer earned 500 total points
ID: 22618553
Did the RCPdiag connect to the directory server?  If not there must be some kind of network thing going on.  Can you create this profile on another computer?  
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Accepted Solution

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charlie2439 earned 0 total points
ID: 22623716
Deroyer:
Thanks for your efforts, but I figured out the problem on my own. I found an incorrect registry setting in outlooks entry and reset the dvalue.  It works perfectly now. Thanks again for your help!
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Author Comment

by:charlie2439
ID: 22623774
Problem is solved!
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