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Unable to install 32-bit drivers for HP4050 on Server 2008 64-bit

Posted on 2008-10-01
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I'm having a great amount of difficulty being able to install the correct drivers for the workstations on my network.

On the Server 2008 machine, I have successfully installed the 64-bit drivers for the printer, but as of yet, cannot get the 'Additional Driver' for XP 32-bit to install.

One article I found directed me to open the servers shared printers folder, go to 'Server Properties' and install the driver from there. This appeared to work, but when I went to connect my workstation to the printer I received an error:

 'The server for the 'HP LaserJet 4050 Series PCL 5' printer does not have the correct printer driver installed. If you want to search for the proper driver, click OK. Otherwise, click Cancel and contact your network administrator or original equipment manufacturer for the correct printer driver.'

I click OK to search for the file, it tells me I am looking for "*.INF on (Unknown)", and no matter what driver INF I choose it tells me that it 'Cannot find a suitable driver'.
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Question by:twardnw
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7 Comments
 
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Expert Comment

by:MS_help_guy
ID: 22616865
You may have to install x32 drivers on computer not on server in this case
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Author Comment

by:twardnw
ID: 22616911
I have tried that, but again, no file I choose will work.

If I use the 'add printer' dialogue and search for the printer in the directory, I can see it, double click to install, and then get the same error message about the server not having the correct printer driver. I can click OK to search for it, but it does the same thing, no file I choose will work. I have tried with both the included MS driver, as well as the latest drivers from HP's website.
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Expert Comment

by:McKnife
ID: 22629676
We have that printer. We have it setup succesfully on a 2008 x64 server like you for x86 and x64 using the latest HP unidriver for PCL6. But I had problems doing it and I imaged that server right after it was done because that was such a headache. Sometimes installing the driver started but stopped and after restarting it worked, it was terrible. Try the following: log on to an x86 machine client, select the print servers share printers and select "add printer", and pretend to use a new port (LPT1 for example). Install it. Maybe afterwards you can again try to add the driver at the proper "standard TCP/IP port".
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Author Comment

by:twardnw
ID: 22663423
Adding it using a TCP/IP Port works just fine, but that's because it bypasses the server entirely. I need to install the printer using it's entry in Active Directory. If I let my users know how to install the printers via TCP/IP, that removes any control over the printer that I had. Would work ok in some scenarios, but not for us.
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LVL 56

Expert Comment

by:McKnife
ID: 22665071
You misunderstood. I am talking about using the TCP/IP port at the server side after getting the x86 driver onto the server using the described method (lpt1 from client side). We are doing just the same as you, the clients don't use TCP/IP ports but the shared printers published to AD.
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Author Comment

by:twardnw
ID: 22760937
Ok, so I'm playing with this more, as we no longer have our old server to run off of, it is now imperative  that I get printing to work correctly via our 2k8 server. I have increased the point value according to my more urgent need.

I have gone in and deleted all the installed drivers for the printer, and removed the TCP/IP port. I use the wizard to install the printer, and am using the 'HP LaserJet 4050 Series PCL 5" driver that comes with Server 2k8. I believe the reason I cannot install the driver for XP 32-bit is because it is listed as "HP LaserJet 4050 Series PCL 5e". I vaguely recall seeing something about the title having to match exactly in the INF files.
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Accepted Solution

by:
twardnw earned 0 total points
ID: 22760983
Sweet, got it!

Installed the printer on the server using the 'PCL 6" driver on a hunch.

Went to my XP workstation, opened the 'Printers and Faxes' folder on the server via UNC

File -> Server Properties -> drivers -> Add...

then installed the 'Intel' driver for "... PCL 6', no errors

then connected the printer to my workstation, no errors.

so it all came down to the name matching correctly.
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