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Outlook will not send or receive POP mail

Posted on 2008-10-01
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Last Modified: 2010-04-08
I have had an Exchange account and 2 POP accounts set up in Outlook for several weeks now.  All of a sudden out of no where, my POP accounts are not working.  When i hit send receive, nothing happens.  Exchange seems to be telling me that my folders are up to date, but there is no status bar telling me about my POP accounts. there are no error messages.  

Anyone have any ideas? I have already deleted and recreated the POP accounts.
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Question by:ryan80
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war1 earned 500 total points
ID: 22618034
Hello ryan80,

1. Check if Outlook is in Offline mode. In Outlook go to File and make sure Work Offline is not selected.

2. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll

3. Check if antivirus email check is slowing sending and receiving.  Disable it. Check if other programs running in the background is interfering. Disable one at a time the Firewall, antispyware, antispam, and all Norton programs.

4. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

5. Check if outgoing mail server authentication is required. Select that option in account settings and use same settings as incoming server

6. Your ISP may be blocking port 25. Try using alternate port 587.

If no joy, you need to use your ISP SMTP server to send out emails.

7. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

8.  Check with email provider Tech Support to determine if server is having trouble.

Hope this helps!
war1
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by:ryan80
ID: 22618223
Im not sure what it was.  The actual send/receive button just wasnt working.  I got fed up with it and unistalled and reinstalled Outlook and that fixed it.  Still not sure what it was, but it must have been some systems file that got corrupted.
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