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Redirected printer won't print

I am connecting from a home WinXP Pro machine to office WinXP Pro machine.  Home printer is Dell photo 944.  Driver is installled at office, port is USB001, same port and driver at home.  From home, printer appears in Printers window, port is TSC001.  Won't print, can't delete job, etc.  Same scenario with HP Laserjet 6P/6MP on LPT1 works just fine.
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lgottlieb45
Asked:
lgottlieb45
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1 Solution
 
SysExpertCommented:
USB printer drivers do not always work well when redirected.

1)  See it there are newer drivers available.

2) Contact dell to see if there are any settings that may help.


I hope this helps !
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lgottlieb45Author Commented:
Dell was unable to make it work.  I suggested the client just buy an inexpensive HP Deskjet and use that for this purpose.
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memed77Commented:
Redirected printers can be quite troublesome... I would suggest that you delete the printer then re-install it with the newest drivers.

Then share the printer again. That should work...
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lgottlieb45Author Commented:
Memed77, we have tried your suggestion with 2 different printers and the results are the same.  Tomorrow we try a different computer at the same remote location.  I'll wager the problem is specific to the computer that's being used.  We've already disabled firewalls, but we'll have to look deeper.
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memed77Commented:
Can you please re-phrase the setup? Which printer is connected to which pc?

Can you also ensure that "printers" is ticked under the "local ressources tab" of the remote desktop connection?
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lgottlieb45Author Commented:
I am connecting from a home WinXP Pro machine to office WinXP Pro machine.  Home printer is Dell photo 944.  Appropriate printer driver is installled at office, port is USB001.  The same port and driver are installed at home.  From home, printer appears in office computer's Printers window, port is TSC001.  From home using Remote Desktop Connection, printer won't print, can't delete job, etc.  Same scenario with HP Laserjet 6P/6MP on LPT1 from a different home office works just fine.  Have checked that "printer" is checked under "local resources" tab in all cases.  We tried a different printer at home (with the corresponding driver installed at home and office), but the results are the same.
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lgottlieb45Author Commented:
We tried yet another printer, a simple HP Deskjet 1455, and that worked.  I have no idea why the Dell all-in-one didn't work, but...
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