Solved

Redirected printer won't print

Posted on 2008-10-01
7
1,255 Views
Last Modified: 2012-08-13
I am connecting from a home WinXP Pro machine to office WinXP Pro machine.  Home printer is Dell photo 944.  Driver is installled at office, port is USB001, same port and driver at home.  From home, printer appears in Printers window, port is TSC001.  Won't print, can't delete job, etc.  Same scenario with HP Laserjet 6P/6MP on LPT1 works just fine.
0
Comment
Question by:lgottlieb45
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
7 Comments
 
LVL 63

Expert Comment

by:SysExpert
ID: 22617546
USB printer drivers do not always work well when redirected.

1)  See it there are newer drivers available.

2) Contact dell to see if there are any settings that may help.


I hope this helps !
0
 

Author Comment

by:lgottlieb45
ID: 22674278
Dell was unable to make it work.  I suggested the client just buy an inexpensive HP Deskjet and use that for this purpose.
0
 
LVL 2

Expert Comment

by:memed77
ID: 22752036
Redirected printers can be quite troublesome... I would suggest that you delete the printer then re-install it with the newest drivers.

Then share the printer again. That should work...
0
What Is Blockchain Technology?

Blockchain is a technology that underpins the success of Bitcoin and other digital currencies, but it has uses far beyond finance. Learn how blockchain works and why it is proving disruptive to other areas of IT.

 

Author Comment

by:lgottlieb45
ID: 22752535
Memed77, we have tried your suggestion with 2 different printers and the results are the same.  Tomorrow we try a different computer at the same remote location.  I'll wager the problem is specific to the computer that's being used.  We've already disabled firewalls, but we'll have to look deeper.
0
 
LVL 2

Expert Comment

by:memed77
ID: 22753273
Can you please re-phrase the setup? Which printer is connected to which pc?

Can you also ensure that "printers" is ticked under the "local ressources tab" of the remote desktop connection?
0
 

Author Comment

by:lgottlieb45
ID: 22754313
I am connecting from a home WinXP Pro machine to office WinXP Pro machine.  Home printer is Dell photo 944.  Appropriate printer driver is installled at office, port is USB001.  The same port and driver are installed at home.  From home, printer appears in office computer's Printers window, port is TSC001.  From home using Remote Desktop Connection, printer won't print, can't delete job, etc.  Same scenario with HP Laserjet 6P/6MP on LPT1 from a different home office works just fine.  Have checked that "printer" is checked under "local resources" tab in all cases.  We tried a different printer at home (with the corresponding driver installed at home and office), but the results are the same.
0
 

Accepted Solution

by:
lgottlieb45 earned 0 total points
ID: 22782104
We tried yet another printer, a simple HP Deskjet 1455, and that worked.  I have no idea why the Dell all-in-one didn't work, but...
0

Featured Post

[Live Webinar] The Cloud Skills Gap

As Cloud technologies come of age, business leaders grapple with the impact it has on their team's skills and the gap associated with the use of a cloud platform.

Join experts from 451 Research and Concerto Cloud Services on July 27th where we will examine fact and fiction.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
Windows 10 Creator Update has just been released and I have it working very well on my laptop. Read below for issues, fixes and ideas.
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

635 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question