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Redirected printer won't print

Posted on 2008-10-01
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Last Modified: 2012-08-13
I am connecting from a home WinXP Pro machine to office WinXP Pro machine.  Home printer is Dell photo 944.  Driver is installled at office, port is USB001, same port and driver at home.  From home, printer appears in Printers window, port is TSC001.  Won't print, can't delete job, etc.  Same scenario with HP Laserjet 6P/6MP on LPT1 works just fine.
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Question by:lgottlieb45
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Expert Comment

by:SysExpert
ID: 22617546
USB printer drivers do not always work well when redirected.

1)  See it there are newer drivers available.

2) Contact dell to see if there are any settings that may help.


I hope this helps !
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Author Comment

by:lgottlieb45
ID: 22674278
Dell was unable to make it work.  I suggested the client just buy an inexpensive HP Deskjet and use that for this purpose.
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Expert Comment

by:memed77
ID: 22752036
Redirected printers can be quite troublesome... I would suggest that you delete the printer then re-install it with the newest drivers.

Then share the printer again. That should work...
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Author Comment

by:lgottlieb45
ID: 22752535
Memed77, we have tried your suggestion with 2 different printers and the results are the same.  Tomorrow we try a different computer at the same remote location.  I'll wager the problem is specific to the computer that's being used.  We've already disabled firewalls, but we'll have to look deeper.
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Expert Comment

by:memed77
ID: 22753273
Can you please re-phrase the setup? Which printer is connected to which pc?

Can you also ensure that "printers" is ticked under the "local ressources tab" of the remote desktop connection?
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Author Comment

by:lgottlieb45
ID: 22754313
I am connecting from a home WinXP Pro machine to office WinXP Pro machine.  Home printer is Dell photo 944.  Appropriate printer driver is installled at office, port is USB001.  The same port and driver are installed at home.  From home, printer appears in office computer's Printers window, port is TSC001.  From home using Remote Desktop Connection, printer won't print, can't delete job, etc.  Same scenario with HP Laserjet 6P/6MP on LPT1 from a different home office works just fine.  Have checked that "printer" is checked under "local resources" tab in all cases.  We tried a different printer at home (with the corresponding driver installed at home and office), but the results are the same.
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Accepted Solution

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lgottlieb45 earned 0 total points
ID: 22782104
We tried yet another printer, a simple HP Deskjet 1455, and that worked.  I have no idea why the Dell all-in-one didn't work, but...
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