Exchange email delivery problem
Posted on 2008-10-01
I have a user "dispatch@MYDOMAIN.com" who should be receiving emails that are generated from our website when a client fills out a service request form. Our clients fill the request form on are website, and they are then submitted to "dispatch@MYDOMAIN.com". The emails are sent from "mailbot@DOMAIN.com".
We have a Barracuda Spam filter in place which recieves incoming mail and then fowardes everything that passes the filter onto our Exchange Server 2003. We have verified that the emails are hitting the Spam filter, and we have also verified that the emails are whitelisted. The Spam filter logs; state that the mail from "mailbot@DOMAIN.com" are white listed and have been delivered, but they never reach the user's mailbox.
We have also bypassed the Spam filter, and the mail still isnt being delivered. I have also checked the user's junk folders in Outlook, and also set mailbot's domain as a safe sender in Outlook.
Im running out of idea's and any help would be appreciated.