Solved

Sending Invoices via email with Outlook 2007

Posted on 2008-10-01
5
1,212 Views
Last Modified: 2013-11-15
When we attempt to send invoices via email Outlook open fine and attaches the PDF invoice then when we hit send the email hangs open.  I only have one PC here that is having this problem.  Other PC's with Outlook 2007 and Peachtree Quantum are fine.  After speaking with Sage Software (Peachtree) they recommended running a repair on Office 2007.  I have done this and it seems to hang.  I'm at a stand still.  Has anyone heard of this problem?  In order to get around this we have to close the email manually after hitting send and it eventually times out and goes through.  But the problem is when we send massive invoices out so many emails will open and hang that outlook eventually crashes.

this is a huge problem and I'm not sure what else to do.
0
Comment
Question by:voicetext
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 97

Expert Comment

by:war1
ID: 22619126
Hello voicetext,

Check if antivirus check of email is interfering with the send of email with attachment. Disable antivirus check of outgoing email and test.

Hope this helps!
war1
0
 

Author Comment

by:voicetext
ID: 22720867
This did not help unfortunately.  I'm wondering if there something wrong with the Office instalation.  Any other suggestions?
0
 
LVL 97

Accepted Solution

by:
war1 earned 500 total points
ID: 22721235
Check if an addon or program running in the background is interfering. Disable all your Outlook addons and test.  Go to Start > Run and type Outlook /safe

If no joy, check if program running in the background is interfering. You have temporarily disabled your antivirus. Make sure all all the components are disabled.
0
 

Author Closing Comment

by:voicetext
ID: 31502175
This worked.  After opening in safe mode i tested sending an invoice and it sent fine.  I opened back regular and disabled each add-in until i found the right one.  Ended up disabling the Google toolbar outlook add-in and the Contact Business Manager add-in (which she was not using anyway).  Thank you!
0
 
LVL 97

Expert Comment

by:war1
ID: 22733255
voicetext, glad we fould the source of the problem.
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question