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Sending Invoices via email with Outlook 2007

Posted on 2008-10-01
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Last Modified: 2013-11-15
When we attempt to send invoices via email Outlook open fine and attaches the PDF invoice then when we hit send the email hangs open.  I only have one PC here that is having this problem.  Other PC's with Outlook 2007 and Peachtree Quantum are fine.  After speaking with Sage Software (Peachtree) they recommended running a repair on Office 2007.  I have done this and it seems to hang.  I'm at a stand still.  Has anyone heard of this problem?  In order to get around this we have to close the email manually after hitting send and it eventually times out and goes through.  But the problem is when we send massive invoices out so many emails will open and hang that outlook eventually crashes.

this is a huge problem and I'm not sure what else to do.
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Question by:voicetext
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5 Comments
 
LVL 97

Expert Comment

by:war1
ID: 22619126
Hello voicetext,

Check if antivirus check of email is interfering with the send of email with attachment. Disable antivirus check of outgoing email and test.

Hope this helps!
war1
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Author Comment

by:voicetext
ID: 22720867
This did not help unfortunately.  I'm wondering if there something wrong with the Office instalation.  Any other suggestions?
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LVL 97

Accepted Solution

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war1 earned 2000 total points
ID: 22721235
Check if an addon or program running in the background is interfering. Disable all your Outlook addons and test.  Go to Start > Run and type Outlook /safe

If no joy, check if program running in the background is interfering. You have temporarily disabled your antivirus. Make sure all all the components are disabled.
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Author Closing Comment

by:voicetext
ID: 31502175
This worked.  After opening in safe mode i tested sending an invoice and it sent fine.  I opened back regular and disabled each add-in until i found the right one.  Ended up disabling the Google toolbar outlook add-in and the Contact Business Manager add-in (which she was not using anyway).  Thank you!
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LVL 97

Expert Comment

by:war1
ID: 22733255
voicetext, glad we fould the source of the problem.
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