Performance Monitor issue

I have a customer that has created some performance logs  and e-mailed them to me. I double click on any one of the dozen they sent and an error box pops up. It states "MMC cannot initialize the snap-in."
If I click on OK, the error box goes away and a box labeled "Reliabilty and Performance Monitor" opens up with a blank graph in it. If I try a File/open/filename, I get another error box that states MMC cannot open the file.
My boss has the same laptop with the same version of Vista and if I e-mail him the perflogs he can open them just fine. I have also checked the event logs on my laptop, and nothing is being written there.

Thanks in advance.
calserviceAsked:
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calserviceConnect With a Mentor Author Commented:
The problem still has not been resolved, yet I played with it enough to get it working for what I needed.
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McKnifeCommented:
That's the way computers are. I would start procmon and see if it can shed some light on it. Make use of the crosshair icon (filtering) and select the opened RaPM.
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