tinhnho
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HP DL360 can't recognize scsi drive
I have a used HP Proliant DL360 G4 Server Dual Xeon 3.0Ghz, and 2 scsi drives. the machine has HP smart array 6i controller. When I power up machine with 2 scsi drives, but see the message says 'no drive detected'. Any ideas why it doesn't see the drives ? Thanks.
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ASKER
how do I configure the drives with 6i controller's BIOS ? I don't have the CD software for the RAID controller.
Thanks
Thanks
WHen you boot the machine, you should have an option to enter the RAID BIOS
Also you can download smartstart CD and drivers from the HP site.
I hope this helps !
Also you can download smartstart CD and drivers from the HP site.
I hope this helps !
During POST you'll see the message to enter the BIOS configuration for the 6i. I don't remember the key...let me boot and see.
F8
F8
ASKER
Hi guys,
I press F8 during the boot, after i got in the 'Option ROM configuration for arrays' and then select 'Create Logical Drive' then it says 'there are no available physical drive'. I also select 'View logical Drive' but it says the same thing too.
The machine requires ultra320 scsi drive and those 2 drives are ultra320 drives. I also swapped in a ultra320 scsi from other current working HP DL360 but it still say 'there are no available physical drive'.
Any Ideas ? Thanks guys.
200810011902-00200.jpg
200810021804-00201.jpg
200810021805-00202.jpg
I press F8 during the boot, after i got in the 'Option ROM configuration for arrays' and then select 'Create Logical Drive' then it says 'there are no available physical drive'. I also select 'View logical Drive' but it says the same thing too.
The machine requires ultra320 scsi drive and those 2 drives are ultra320 drives. I also swapped in a ultra320 scsi from other current working HP DL360 but it still say 'there are no available physical drive'.
Any Ideas ? Thanks guys.
200810011902-00200.jpg
200810021804-00201.jpg
200810021805-00202.jpg
You have an old BIOS running. Have you tried updating yet?
May or not be related to this problem, but not a bad idea to do it now, rather than after you've spent time getting the drives filled up.
May or not be related to this problem, but not a bad idea to do it now, rather than after you've spent time getting the drives filled up.
ASKER
Hi,
I'm not sure if the BIOS could solve this problem too, all I want is the machine can see the drives so I can install the OS on it.
Just curious, How difficult to upgrade BIOS for this HP server ? what kind of software do i need to upgrade BIOS? any tutorial for upgrading BIOS? Thanks.
I'm not sure if the BIOS could solve this problem too, all I want is the machine can see the drives so I can install the OS on it.
Just curious, How difficult to upgrade BIOS for this HP server ? what kind of software do i need to upgrade BIOS? any tutorial for upgrading BIOS? Thanks.
I upgraded with OS based utility ("online"), which is available for Windows and Linux.
There is an offline version:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=428936&prodNameId=3288114&swEnvOID=181&swLang=8&mode=2&taskId=135&swItem=MTX-c27e5cbcd4bc414b8a973e9dcf
Requires booting from the HP ProLiant Firmware Maintenance CD or the SmartStart CD that came with the server.
The OS installer cannot see the drives unless the controllers presents them. If the controller is not seeing the drives, that would indicate:
- physical cabling problem
- physical drive problem
- controller mis-configuration
- controller firmware not functioning
There is an offline version:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=428936&prodNameId=3288114&swEnvOID=181&swLang=8&mode=2&taskId=135&swItem=MTX-c27e5cbcd4bc414b8a973e9dcf
Requires booting from the HP ProLiant Firmware Maintenance CD or the SmartStart CD that came with the server.
The OS installer cannot see the drives unless the controllers presents them. If the controller is not seeing the drives, that would indicate:
- physical cabling problem
- physical drive problem
- controller mis-configuration
- controller firmware not functioning
ASKER
you're right, right now I can't even install Linux/Windows because the server doesn't see the drives.
As you said above, assume controller firmware not functioning I will need to use SmartStart CD to boot the server to able to fix the problem ? I was searching around to find the section to download SmartStart but don't see it on HP's site. Sorry for bunch of newbie questions.
Thanks.
As you said above, assume controller firmware not functioning I will need to use SmartStart CD to boot the server to able to fix the problem ? I was searching around to find the section to download SmartStart but don't see it on HP's site. Sorry for bunch of newbie questions.
Thanks.
ASKER
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=408421&swItem=MTX-489834a8ae2f49aab1719d955b&mode=4&idx=1
I think this is the one you're talking about, i will download it tomorrow and then boot the server with it to see how it goes.
thanks
I think this is the one you're talking about, i will download it tomorrow and then boot the server with it to see how it goes.
thanks
And should be enouf info on website, how to get them.
BIOS configuration is diffrent story.