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Outlook 2003 Sends/Receives Only When In Safe Mode

Posted on 2008-10-01
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Last Modified: 2012-05-05
Hello there - i have a client who is running MS Outlook 2003 / Win XP Pro on his PC.  Problem is he cannot send or receive emails through Outlook.  He is currently getting the following err msgs:
1.  0X80042108 - Unable to connect to incoming POP3 e-mail server.
2.  0X80042109 - Unable to connect to outgoing SMTP e-mail server.

Note however, when we boot his system up in Safe Mode he can successfully receive emails on his PC thru Outlook. Also, he is able to send and receive emails in normal mode thru Outlook Express.

Coincidentally, he has a wireless network and his laptop is also running Outlook 2003 / Win XP Pro. He is able to send and receive his Outlook email successfully thru his laptop.

I ran Outlook's "Detect and Repair" and still no success.  We also disabled his anti-virus and firewall on his PC and still no success.

Would appreciate any assistance you can provide.

Regards,
Sandi
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Question by:Sandi1
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war1 earned 250 total points
ID: 22621037
Hello Sandi1,

In Save Mode, no addons are loaded and other programs are not loaded.

1. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you cannot open Outlook, do a search for and rename extend.dat file.

2. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.

3. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

4. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

5. If no joy, repair Outlook with this free utility -  OLfix
http://www.olfolders.de/Lang/English/OLfix/index.htm

6. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1
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Author Comment

by:Sandi1
ID: 22621061
Hi War1 - thanks for the quick response.  I won't be able to close this question out until i see my client tomorrow morning.  Will give your suggestions a try and will get back to you.
Many thanks!
Sandi
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Expert Comment

by:war1
ID: 22621082
Sandi, keep us updated.
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Author Comment

by:Sandi1
ID: 22634776
Hi War1 !
Just wanted to touch base.  We've tried all your suggestions and are now moving to point 7 - complete reinstall but before we do, i am going to check if perhaps there is a 'bad' email harbouring somewhere in his outlook files.  I'll backup, then delete all of his emails and see if that works before moving to complete reinstall.  May not get to this for a while so i'll close off this question.  Thank you for all help, i'll be sure to keep this solution for future reference!
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Author Closing Comment

by:Sandi1
ID: 31502249
Thanks again War1 for all your help.  Your timeliness and attention to detail was fantastic!
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