Solved

Why does the default printer reset back to XPS Doc. Writer.

Posted on 2008-10-01
5
5,110 Views
Last Modified: 2013-12-15
This question is very similar to one titled "Microsoft XPS document writer is set to default after logging off and back on to citrix server" Here is the difference. I have been fighting the XPS issue on the local machines for some time. I have several HP Laser Jets in the 4000 series. All my users are running Windows XP with the latest service pack. These Pritners are all network printers; however I don't have a print server. They are installed as a local printer through a port using the IP address. Recently we moved serveral applications to Citrix. We have to use Printer Redirection. Prior to Citrix this was only a minor issues because the user could go in to printers and faxes and change their default; however now if they fail to check their default printer before logging onto citrix they will be stuck with XPS writer untill they log out of all Citrix Apps change the default on their local machine then log back into Citrix. Once the default is set on the local machine it mapps to Citrix fine. I can not seem to find what causes the printer to change. It is a random issue. It happes to nearly all my users at some point; however it happens to some more often that other. In my case the problem is at the local machine, but Citrix has made the side effets more noticable.
Citrix Server Info
I am running the latest version of Citrix Presentation Server v4.5- Zenworks on twin HP DL 360 G5 servers that are performing load balancing.  Intel Xeon CPU E5420 @ 2.50GHz 8.00GB of RAM
We are publising Apps not Desktops
0
Comment
Question by:tb0167801
  • 3
5 Comments
 
LVL 47

Assisted Solution

by:apache09
apache09 earned 50 total points
ID: 22621389
Have seen a similar problem. Not sure the reason why this happens as its a major pain.
Our solution was to make sure it was remoed from EVERY pc that had it installed.

Best tool for removal we found was the XPS Removal tool 1.0:
http://www.rogosoft.com/xps.html


0
 
LVL 14

Assisted Solution

by:igor-1965
igor-1965 earned 150 total points
ID: 22622845
We respect to Citrix it is a default behavior so it is a pure local computers issue. I believe it happens while the users logon to their computer and the network printers are not ready / accessible yet so Windows reverts the default printer to one that is available.

What you could test is to create GPO enabling the setting "Always wait for the network at computer startup and logon", located at Computer Configuration\Administrative Templates\System\Logon. Test it on a limited numbers of computers to see if it resolves your issue and there are no side-effects (like slow login).

I hope it will help. Let us know if it resolves the issue as it seems to be quite common problem and Microsoft doesn't not provide (or maybe I couldn't find) any guideline to deal with it.
 
 
0
 

Author Comment

by:tb0167801
ID: 22731346
igor-1965 thanks for the info. I have tried your suggestion; however still having the issue. Due to other issues I am starting to suspect an issue with communication between my users and the domain controller. I believe that the printer changes when the workstation can not load the user profile.
0
 

Accepted Solution

by:
tb0167801 earned 0 total points
ID: 23205744
Adding a terminal services profile for citrix on each users account fixed the conflict.
0
 

Author Comment

by:tb0167801
ID: 23205926
Thanks
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

After several days of searching and hunting for limited documentation, I wanted to share this guide to hopefully save someone the hassle of trying to figure this out on their own. I have tested this on Xendesktop 7.1 and PS 4.5 running simultaneous…
ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question