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exchange 2003 - Active Sync for iphone setup

Posted on 2008-10-01
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Last Modified: 2008-10-02
hi,
i am trying to get my iphone to active sync with my exchange server.  gives me the standard verification error on the iphone.
exchange owa and oma are active and working from outside organisation.
what else do i need to setup and check?
thanks
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Question by:rick81
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by:tenaj-207
ID: 22621519
Hi Rick81,

I have just a couple of additional questions. What is the standard verification error?  Which version Server/Exchange version are you using?  Are you using a SSL certificate?  I'm assuming you're using the iPhone2.  Also I'm assuming that other smart phones are connecting without a problem.

Thanks
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Author Comment

by:rick81
ID: 22621542
iphone says "exchange verification failed"
am on SBS2003.  Exchange SP2
iphone is up to date on 2.1
i have no ssl certificate.

the iphone gives me the cert error and says accept etc, then after that the verification fails.
its like it connects as it says the cert error but doesnt verify properly.

i have setup imap4 with no problems but i really want active sync to work.

i have tested this iphone on another exchange server with active sync and all works great.  that server has exchange 2007 on though and i didnt configure it.

thanks
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Expert Comment

by:tenaj-207
ID: 22621593
If you're not using an SSL cert then why is it giving you a cert error.  Do you have the SSL turned off.  The setting is under account info, at the bottom of the screen "Use SSL" is that set to off?
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Author Comment

by:rick81
ID: 22621603
if i access OWA i get a cert error anyway.
yeh ive tried with SSL off on iphone.

i even get a cert error on the exchange 2007 server which has an ssl certificate.
cliick accept and that one works though
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by:rick81
ID: 22621631
"unable to verify certificate" is the erroor.  i clikc accept.
and then get "exchange account verification failed"

then i just saved it and continued on and got "sync for null error"

then "the connection to the server failed" same with SSL off/on

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by:tenaj-207
ID: 22621708
Does active sync work on any other smart phones in the company (i.e. a WM5/6 phone)?  This will confirm if the issue is server side or client side.  My guess would be that activesync or some other piece of IIS isn't setup correctly.
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Author Comment

by:rick81
ID: 22621720
i have no other phone to test with.  its not the iphone as it works with another server.  id say its IIS or active sync setup problem also.
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tenaj-207 earned 500 total points
ID: 22621758
Under the Administrator Tools, go to Server Management, To Do List, 2) connect to internet.  Part of this wizard will setup OMA/active sync if you check the boxes for it.  Is this a production server?  If so you may want to wait to do this until the weekend... just in case.
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by:rick81
ID: 22622428
yeh id already done that ages ago.
still same issues.
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Author Comment

by:rick81
ID: 22622433
is there a document or checklist for exchange2003 and activesync iphone setup?
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LVL 6

Author Comment

by:rick81
ID: 22622571
i reran the wizard.  active sync now works!!!  yay!
thanks for ur help
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