I help the senior citizens in our area that do not really keep their computers up to date with virus and spyware protection.
This lady brought over her Dell Laptop Inspiron 1501 because she told me that strange things were coming up on her computer.
I have it hooked up to my cable modem and she is absolutely correct. It is a mess and I just don't know where to start. Here are some of her problems:
I can't seem to update Microsoft Windows as it says "Updates are not turned on". They will not let me update the computer.
There is also an error window that comes up when the computer is started saying:
C: Windows system 32 / ivsavrot.dll is missing.
I searched the internet and cannot find anything on that file.
When I do open internet explorer, I can't seem to download any spyware programs, such as SpyBot, AdAware. I keep getting advertisiments popping up and not letting me do anything I want to do.
She has PC-illin (Trend Micro) on her cmputer. I did run the program but do not think it removed the files it found.
I really don't know where to start to clean off this computer and get it working correctly.
Any help you can give me would be appreciated.
P.S. I just restarted the computer and I get this error message:
"Server Busy: This action cannot be completed because the other program is busy. Choose "Switch to" to activate the busy program and correct the problem."
I also have a message down by the clock saying, "Your computer might be at risk, Automatic Updates are turned off. Click balloon to fix problem." I tried this several times and I can't fix the problem.
Also, right now on the screen I have various Internet sites, such as, "www.redorbit.com
" "a1interlick.com" "www.surfaccuracy.com
" "Micro Antivirus" wants me to load their software and run their virus scan."
More and More ads keep popping up.
I'm shutting down the computer until I get some help.