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vmware update manager client cannot accept requests now because virtualcenter server cannot be reached

Posted on 2008-10-02
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Last Modified: 2011-10-19
I am trying to enable the VMware Update Manager Client 1.0u2 1.0.0.63972

When I click on the Enabled checkbox I get an error message

"The VMware Update Manager cannot accept requests now because VirtualCenter server cannot be reached, or the database cannot be reached, or it is in the process of stopping.

I am running VMware Infrastructure Client Version 2.5.0 Build 104215 with VirtualCenter Version 2.5.0 Build 104215
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Question by:Tomasz Czyz
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Expert Comment

by:BogdanSUA
ID: 22623565
Are you able to access the VC via the Vmware Web Access.  Point your web browser at your VC server and log in.

I'm trying to determine if you got a problem with VIC or VC/SQL
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Author Comment

by:Tomasz Czyz
ID: 22632178
Hi,

Yes, I am able to access VirtualCenter via Web Access when typing in  the IP address of the Virtual Center Server. I do however get a Certificate Popup Message twice. See attached Picture.
Popup-message-when-trying-to-ope.JPG
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Expert Comment

by:jcooper2
ID: 22872543
It is SQL....if you restart the SQL Server (SQLEXP_VIM) the problem goes away but only temporary. I have the same error message when I access the VirtualCenter thru Infrastruture client. When I log off it starts up again...
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Accepted Solution

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Tomasz Czyz earned 0 total points
ID: 22875780
Your solution is not correct but you are right the problem does occur because of the database. I moved the database to our SQL 2005 server, I then reinstalled the latest version of Virtual Center and converted the database using the installation wizard. Update manager works now!
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