Why does an installation of ie7 7.0.6001.18000 render some web pages differently

I have a client who uses ie7 version 7.0.6001.18000.

When he views the website http://www.somethingactive.com  his screenshot (attached) looks different to my machines.

I have the same version as ie7 as him, so the issue must be with his installation.

So the question is:
1) Do I change the css for the website
or
2) Do I fix his machine

For either question, can somebody please tell me how to fix it?

Many thanks in advance
something-warmer.png
LVL 1
somewherehotAsked:
Who is Participating?
 
wilson1000Connect With a Mentor Commented:
Quite right, I'm almost certain there is a problem with the installation of the IE7 module.

The only solution in this case is to contact Microsoft Customer Support for additional advice and direction before ultimately re-installing the OS.

This difference in rendering wouldn't be a hardware issue.
0
 
wilson1000Commented:
Hi somewherehot,

It seems as though his version of IE7 isn't correctly formatting the '<span style="font-size: x-large;">' value.

Try changing this tag to a <div> - this could make the difference.

Let me know how you get on.
0
 
somewherehotAuthor Commented:
Hi Wilson1000

The client doesn't just have this issue with one site, but many sites.
I'm hoping that there is another solution out there?

Thanks for the idea though
0
Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

 
wilson1000Commented:
In that case somewherehot, I'd say a module or other page building element is missing from his installation of IE.

The only way around this is a fresh install. After un-installing IE, run disk clean-up from the system tools and then go ahead with the install.

Disk Clean Up concentrates on registry entries and temp files so this should remove any keys in the registry that aren't used.
0
 
somewherehotAuthor Commented:
sounds like a good idea. I'm happy with uninstalling an re-installing ie7.
Next question is how do you recommend doing the disk clean up? What software do you recommend?
0
 
wilson1000Commented:
I would recommend using windows own - i wouldn't anticipate this issue to warrant an additional software installation at the moment, simply use widows own Disk Clean Up after the un-install has taken place.

If problems persist, try using a utility such as CCleaner, it's freely available for download from their web site -> http://www.ccleaner.com
0
 
somewherehotAuthor Commented:
Hi

I just tried to unistall ie7 on his machine, but couldnt. The reason being that he is running Vista, and you can not uninstall ie7 from Vista.

I did however try these things:
1) Reset the settings on IE
2) Run CCleaner.

No joy for either though.

Any other suggestions?

0
 
somewherehotAuthor Commented:
I dont think that there is a solution to this issue

Also the problem is only related to his installation of ie7 which cant be re-installed with Vista - therefore case closed.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.