Solved

Notification of norton won't stop

Posted on 2008-10-02
7
1,201 Views
Last Modified: 2013-12-09
Hi Experts, my norton antivirus software gives me e notification of a virus found (trojan horse) and give that it can not be removed because access was denied. When I try to remove the file myself it gives me access denied also. How can I remove this file and stop norton from placing this notification window all the time when my pc is stared up? I can close this window it stays on the screen the whole time.
This is the message:
Scan type:  Realtime Protection Scan
Event:  Virus Found!
Virus name: Trojan Horse
File:  C:\WINDOWS\system32\__c001B4EA.dat
Location:  C:\WINDOWS\system32
Computer:  HOME-624840057D
User:  SYSTEM
Action taken:  Clean failed : Quarantine failed : Access denied
Date found: Thu Oct 02 12:36:12 2008
0
Comment
Question by:sharscho
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 8

Expert Comment

by:jtdebeer
ID: 22622950
You will have to startup in safe mode and then delete the file.

There is obviously some process holding onto the file, when you startup in safe mode only a limited amount of services will start and you will be able to delete the file.

0
 

Author Comment

by:sharscho
ID: 22623339
Thanks for the posting but I can't my windows opening in save mode, can you tell how I can accomplish this? I have windows xp sp2.
0
 
LVL 3

Expert Comment

by:rsquibb
ID: 22625361
You can boot into safe mode by tapping the F8 button just before the windows XP loading screen appears.  It should then bring up a list of options and one of them is safe mode
0
Forrester Webinar: xMatters Delivers 261% ROI

Guest speaker Dean Davison, Forrester Principal Consultant, explains how a Fortune 500 communication company using xMatters found these results: Achieved a 261% ROI, Experienced $753,280 in net present value benefits over 3 years and Reduced MTTR by 91% for tier 1 incidents.

 

Author Comment

by:sharscho
ID: 22636678
Thanks for the F8 tip. I did start win xp in save mode it still gives me access denied to delete this file eventhough I have full privs on it. What else can I do to remove this file?
0
 
LVL 23

Accepted Solution

by:
phototropic earned 350 total points
ID: 22643674
Try using a third-party utility such as Unlocker:

http://ccollomb.free.fr/unlocker/

Good luck!!!

0
 

Author Comment

by:sharscho
ID: 22671624
thanks alot. this helped to solve the problem!
0
 
LVL 23

Expert Comment

by:phototropic
ID: 22673072
Cheers.  Glad to hear you got it sorted...
0

Featured Post

2017 Webroot Threat Report

MSPs: Get the facts you need to protect your clients.
The 2017 Webroot Threat Report provides a uniquely insightful global view into the analysis and discoveries made by the Webroot® Threat Intelligence Platform to provide insights on key trends and risks as seen by our users.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

It started not too long ago. It was at first annoying. My keystrokes seemed to be randomly generated, not the ones I typed on the keyboard. For some reason this only happened in certain applications (especially browsers such as IE11, Firefox and Chr…
This article investigates the question of whether a computer can really be cleaned once it has been infected, and what the best ways of cleaning a computer might be (in this author's opinion).
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question