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"Save as..." and  "Open." window OFTEN freezes when trying to browse (in various apps)

Posted on 2008-10-02
Medium Priority
Last Modified: 2013-11-29
I'm running a new Dell Inspiron with 4GB RAM and Windows Vista Ultimate 64-bit.

I'm having an issue where VERY OFTEN, when I'm trying to saving a file (for example, in FireFox or Internet Explorer), and that window comes up asking where I want to save it,  if I try to browse to a different folder (either by pressing the arrow/drop down at the top,  or clicking MY COMPUTER or a specific drive on the right side),  the window will just freeze.

This also happens sometimes when I'm using a program, and doing a FILE -> OPEN  and trying to browse as well.

It freezes IMMEDIATELY, the moment I press another drive or the arrow/drop down at the top.

So this isn't isolated to one specific program.  Although it seems in Vista that no matter what program I'm in it shows the same dialogue box for saving or opening, so this appears to be a Vista issue.

The only thing I can do when this happens is force-quit the program I was in (end task).

Any advice would be appreciated, this is becoming a real problem. I took the plunge to Vista after a long time of resistance and figured after SP1 things would  be more stable.

Note I am running 64-bit, in case that makes any difference.

Question by:Vas
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Expert Comment

ID: 22624384
I've seen the same thing mainly when I have a network drive or a removeable USB drive that it can't find. the other time I have noticed it is when I am connected to a domain and I'm working off the domain.

Try the following articles:

If these don't help then have a look at this blog and bang your head on a brick wall.

I've been running Vista on several platforms for about 3 years now and I have to say that I've never had a big problem that persisted for that long.

Hope it helps, Mike...

Author Comment

ID: 22628943
Thanks, those KB articles didn't apply (one was for pre-SP1, and the other when I tried to install it checked my system and said it wasn't applicable to my system.

I read through that blog and disabled Netbios over TCP/IP and will see how it goes.

What are the implications of disabling this?  I don't connect to active directory, it's a home network, if that helps.


Expert Comment

ID: 22632330
Disabling Netbios might make network browsing a little slower if you're looking for resources on the network. It shouldn't give you any trouble without it tho.

I would be surprised if that helped at all actually. But hey, nothing like clutching at the odd straw now and again. sorry I couldn't help further.

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Author Comment

ID: 22633509

Actually  turns out in didn't help...   I'm now having the exact same problem with either setting:

In either Internet Explorer or FireFox (and  any other program too),  if I try to save something, and click the arrow at the top (for the drop down menu to browse to a different folder),   it hangs for about 5 seconds and then crashes with:

Microsoft Visual C++ Runtime Library

Runtime Error!

Program C:\Program Files (x86)\Internet Explorer\iexplore.exe

This application has requested the Runtime to terminate it in an inusual way. Please contact the application's support team for more information.

So at this point I can't browse in an OPEN...  or SAVE... dialogue box at all, no matter what program I'm in, it will crash with the same error above (but with the path of the exe of the program I was in)

Microsoft Visual C++  Runtime Library.... is there some kind of update I should try or re-install?  I found this but not sure if I should try installing this or not:




Author Comment

ID: 22633981
hmm.. ok well I tried that install anyway, didn't help  :(


Author Comment

ID: 22638914
well I solved my issue...

I cleared my browsing history in Internet Explorer,  and this also cleared the "Previous Locations" box in Vista... and seems the problem is completely fixed   :)


Expert Comment

ID: 22648694
Wow. That's a new one on me, I'll have to remember that. Glad it's fixed.


Accepted Solution

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