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McAfee GroupShield for Exchange is not currently available

I was running McAfee Groupshield 6.02, but the system gave the same message as in my topic question.  I attempted to upgrade to 6.03, but the system told me that I already have a version installed.  I installed version 7, which removed 6.02, and once completed, I still receive the same message.

McAfee GroupShield for Exchange is not currently available. Please try again later.

Very vague message.  Under services, all automatic services are started, except McAfee Alert Manager.  I start it, but it stops soon thereafter.  In checking the event viewer, I see this message:

The McAfee Alert Manager service terminated unexpectedly.  It has done this 3 time(s).

I do not know if this is related.  My goal is to access Groupshield for Exchange.  It almost loads and I see content, then pops up with the message in my topic question.
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spaethg000
Asked:
spaethg000
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2 Solutions
 
legalsrlCommented:
HIya

Sorry for taking a while to check in, but it's been very busy with me.

OK, firstly I need some specs

Operating System ?
Version of VSE installed on the server ?
Are there any access protection alerts during installation ?
How many users in Exchange ?

Thanks
Si
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spaethg000Author Commented:
OS = Windows Server 2003 Standard Edition SP2
Version of VSE = McAfee Virus Scan Enterprise v 8.5.0i, patches None
No access protection alerts during install
Approximately 135 users on Exchange
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spaethg000Author Commented:
Problem resolved.  Uninstalled both McAfee Groupshield and McAfee Virus Scan Enterprise, then reinstalled Groupshield first.  It now allows access.
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spaethg000Author Commented:
Problem resolved.  Uninstalled both McAfee Groupshield and McAfee Virus Scan Enterprise, then reinstalled Groupshield first.  It now allows access.
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legalsrlCommented:
Good stuff

Well done for fixing it yourself

Don't forget to close this question so you get the points refunded

It's worth PAQ'ing this question, not deleting as this will be useful for others once indexed

Cheers
Si
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spaethg000Author Commented:
Thanks.  I'm new to this web site.  What do these points do for me once refunded?  
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legalsrlCommented:
Just allows you to ask more questions !

Nothing useful if you're on a subscription I'm afraid !

Cheers
Si
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spaethg000Author Commented:
Yeah, I'm on a subscription, so I didn't think it was useful.  But, if you aren't on a subscription, you can't view answers either I thought...
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magedghaithCommented:
this soluation is not accurate as i have the same issue try to do the same steps mentioned above and still have the same error msg... could any one help
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legalsrlCommented:
magedghaith

Thats hardly a helpful comment.....

It resolved the posters comment, so if you want help, post a question yourself.

Then we'll help
Thanks
legalsrl
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