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McAfee GroupShield for Exchange is not currently available

Posted on 2008-10-02
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Last Modified: 2013-12-09
I was running McAfee Groupshield 6.02, but the system gave the same message as in my topic question.  I attempted to upgrade to 6.03, but the system told me that I already have a version installed.  I installed version 7, which removed 6.02, and once completed, I still receive the same message.

McAfee GroupShield for Exchange is not currently available. Please try again later.

Very vague message.  Under services, all automatic services are started, except McAfee Alert Manager.  I start it, but it stops soon thereafter.  In checking the event viewer, I see this message:

The McAfee Alert Manager service terminated unexpectedly.  It has done this 3 time(s).

I do not know if this is related.  My goal is to access Groupshield for Exchange.  It almost loads and I see content, then pops up with the message in my topic question.
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Question by:spaethg000
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LVL 16

Assisted Solution

by:legalsrl
legalsrl earned 20 total points
ID: 22642054
HIya

Sorry for taking a while to check in, but it's been very busy with me.

OK, firstly I need some specs

Operating System ?
Version of VSE installed on the server ?
Are there any access protection alerts during installation ?
How many users in Exchange ?

Thanks
Si
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Author Comment

by:spaethg000
ID: 22649330
OS = Windows Server 2003 Standard Edition SP2
Version of VSE = McAfee Virus Scan Enterprise v 8.5.0i, patches None
No access protection alerts during install
Approximately 135 users on Exchange
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Accepted Solution

by:
spaethg000 earned 0 total points
ID: 22661718
Problem resolved.  Uninstalled both McAfee Groupshield and McAfee Virus Scan Enterprise, then reinstalled Groupshield first.  It now allows access.
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Author Comment

by:spaethg000
ID: 22661735
Problem resolved.  Uninstalled both McAfee Groupshield and McAfee Virus Scan Enterprise, then reinstalled Groupshield first.  It now allows access.
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LVL 16

Expert Comment

by:legalsrl
ID: 22661737
Good stuff

Well done for fixing it yourself

Don't forget to close this question so you get the points refunded

It's worth PAQ'ing this question, not deleting as this will be useful for others once indexed

Cheers
Si
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Author Comment

by:spaethg000
ID: 22661754
Thanks.  I'm new to this web site.  What do these points do for me once refunded?  
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LVL 16

Expert Comment

by:legalsrl
ID: 22661764
Just allows you to ask more questions !

Nothing useful if you're on a subscription I'm afraid !

Cheers
Si
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Author Comment

by:spaethg000
ID: 22662184
Yeah, I'm on a subscription, so I didn't think it was useful.  But, if you aren't on a subscription, you can't view answers either I thought...
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Expert Comment

by:magedghaith
ID: 25036400
this soluation is not accurate as i have the same issue try to do the same steps mentioned above and still have the same error msg... could any one help
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LVL 16

Expert Comment

by:legalsrl
ID: 25037021
magedghaith

Thats hardly a helpful comment.....

It resolved the posters comment, so if you want help, post a question yourself.

Then we'll help
Thanks
legalsrl
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