Solved

McAfee GroupShield for Exchange is not currently available

Posted on 2008-10-02
10
7,937 Views
Last Modified: 2013-12-09
I was running McAfee Groupshield 6.02, but the system gave the same message as in my topic question.  I attempted to upgrade to 6.03, but the system told me that I already have a version installed.  I installed version 7, which removed 6.02, and once completed, I still receive the same message.

McAfee GroupShield for Exchange is not currently available. Please try again later.

Very vague message.  Under services, all automatic services are started, except McAfee Alert Manager.  I start it, but it stops soon thereafter.  In checking the event viewer, I see this message:

The McAfee Alert Manager service terminated unexpectedly.  It has done this 3 time(s).

I do not know if this is related.  My goal is to access Groupshield for Exchange.  It almost loads and I see content, then pops up with the message in my topic question.
0
Comment
Question by:spaethg000
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
10 Comments
 
LVL 16

Assisted Solution

by:legalsrl
legalsrl earned 20 total points
ID: 22642054
HIya

Sorry for taking a while to check in, but it's been very busy with me.

OK, firstly I need some specs

Operating System ?
Version of VSE installed on the server ?
Are there any access protection alerts during installation ?
How many users in Exchange ?

Thanks
Si
0
 

Author Comment

by:spaethg000
ID: 22649330
OS = Windows Server 2003 Standard Edition SP2
Version of VSE = McAfee Virus Scan Enterprise v 8.5.0i, patches None
No access protection alerts during install
Approximately 135 users on Exchange
0
 

Accepted Solution

by:
spaethg000 earned 0 total points
ID: 22661718
Problem resolved.  Uninstalled both McAfee Groupshield and McAfee Virus Scan Enterprise, then reinstalled Groupshield first.  It now allows access.
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:spaethg000
ID: 22661735
Problem resolved.  Uninstalled both McAfee Groupshield and McAfee Virus Scan Enterprise, then reinstalled Groupshield first.  It now allows access.
0
 
LVL 16

Expert Comment

by:legalsrl
ID: 22661737
Good stuff

Well done for fixing it yourself

Don't forget to close this question so you get the points refunded

It's worth PAQ'ing this question, not deleting as this will be useful for others once indexed

Cheers
Si
0
 

Author Comment

by:spaethg000
ID: 22661754
Thanks.  I'm new to this web site.  What do these points do for me once refunded?  
0
 
LVL 16

Expert Comment

by:legalsrl
ID: 22661764
Just allows you to ask more questions !

Nothing useful if you're on a subscription I'm afraid !

Cheers
Si
0
 

Author Comment

by:spaethg000
ID: 22662184
Yeah, I'm on a subscription, so I didn't think it was useful.  But, if you aren't on a subscription, you can't view answers either I thought...
0
 

Expert Comment

by:magedghaith
ID: 25036400
this soluation is not accurate as i have the same issue try to do the same steps mentioned above and still have the same error msg... could any one help
0
 
LVL 16

Expert Comment

by:legalsrl
ID: 25037021
magedghaith

Thats hardly a helpful comment.....

It resolved the posters comment, so if you want help, post a question yourself.

Then we'll help
Thanks
legalsrl
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Read this checklist to learn more about the 15 things you should never include in an email signature.
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question