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Outlook won't reconnect if network connectivity is lost

Posted on 2008-10-02
Medium Priority
Last Modified: 2008-10-27
Hello, we have about 20 users on our lan, and one user is having problems with outlook.  When he disconnects his network connection, outlook won't reconnect.  We tried re-installing and changing his password.   It seems to work for about a week and then the problem reappears.  
Question by:WINAIRMVS
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LVL 47

Accepted Solution

apache09 earned 750 total points
ID: 22631043
Check his account settings to see that Outlook is set to Automatically Detect Connection State.
Tools>Account Settings>Open The users Account>Select More Settings> Under the General Tab you will find the option "Automatically Detect Connection State.

Otherwise, given its with one specific user I would try and run Clean profile

Starting with Outlook Closed
Start>Run>Outlook.exe /cleanprofile

Just in case, would also check the user has the latest Office SP installed:

Author Comment

ID: 22662808
Hello, this caused it to do a send\receive but then after it was done requested the users username and password.  So still no luck.
LVL 47

Assisted Solution

apache09 earned 750 total points
ID: 22681610
Is roaming profiles being used?
LVL 47

Assisted Solution

apache09 earned 750 total points
ID: 22681615
Also check to see if Cached Exchange Mode is turned on.
If so, turn it off and try again.

Author Comment

ID: 22812125
The user changed their DNS info and did not have the Domain DNS.

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