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After Office 2007 Plus is installed it keeps wanting to configure

Posted on 2008-10-02
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Last Modified: 2012-05-05
Our Company has installedd MS office 2007 Professional Plus on all its desktop, we have both Windows xp and Windows vista business(vista only on laptops). We are running the install in quiet/slient mode. after a user has let it set up for the first time and goes to use it a second or third time and so fourth when ever they open outlook or work in any other app a dialog box pops up stating that it is configuring, Sometimes this happens als when they go to save, we can not figure out what is causing this has any one else seen this issue with office 2007 pro plus or any other office 2007 versions and how do you resolve it. We have tried uninstalling and reinstalling, and also doing a software install via Group policy but neither of these have fixed it either.
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Question by:Kaylen1111
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6 Comments
 
LVL 18

Expert Comment

by:sk_raja_raja
ID: 22625708
1. One thing is you need to insert the physical office 2007 media and wait untill it completes reconfiguring
2. Also you can login with a different user account and see if the same issue happens
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Author Comment

by:Kaylen1111
ID: 22627215
same thing happens when logged in as a differnt user also being this is a network install do you still need the media as when it is configuring it does not ask for the media or pause looking for a drive
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Expert Comment

by:sk_raja_raja
ID: 22627349
try to install the media locally,repair or reinstall it
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Author Comment

by:Kaylen1111
ID: 22629218
we have uninstalled and reinstalled multiple time it has not worked and this is a network install so i do not have access to the media
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LVL 18

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by:sk_raja_raja
ID: 22638493
Download and install "Your Uninstaller 2008" which has many Advanced Uninstall feature, which will remove all the remaining registry entries.
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Accepted Solution

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Kaylen1111 earned 0 total points
ID: 22684643
the issue was corrected by removing the dell support software package, in some cases when you restart it is resolved and some instances you will have to uninstall office 2007 and reinstall. This is a known issue accoring to dell and it can occur in any version of office 2007
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