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Cannot restore remote database to laptop.  Other remote databases working perfectly

Posted on 2008-10-02
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Last Modified: 2011-10-19
Hello,

I have created a remote database to be unpacked to a laptop.  The database is created fine, but when I come to unpacking it I get the error message "Cannot open database "xx" requested by the login.  The login failed. Login failed for user 'ACTSYNC'"
This happens right at the end of the sequence.  After I click OK on the error message, all the attachments of the database are still there - but the PAD file isn't.
I have created another remote database without the attachments and I still get the same error.  All my other remote databases are fine, working and synchronising well.
I don't have a user ACTSYNC listed on ACT, but I do have a user ACTSYNCH which is an administrator.  When I have created the remote database, I have selected that the database can be accessed by "all users and future users of this database"

Can anyone help?

Many Thanks in advance

acterror.JPG
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Question by:Richard Squibb
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Expert Comment

by:Mike Lazarus
ID: 22625211
You might try this article - http://tinyurl.com/4t9jfd
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Author Comment

by:Richard Squibb
ID: 22625294
Hello,
The option for DEP was already set as stated in the article.  I am just uninstalling .Net 2.0 from the laptop and then reinstalling and seeing if that helps.
I have searched around for this error message, and it looks like it's a rare one!
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Expert Comment

by:Mike Lazarus
ID: 22634539
How did the .Net reinstall go?
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Author Comment

by:Richard Squibb
ID: 22634574
Unfortunately didn't help.  I don't have access to the laptop at the moment as the user needs it back for other things.  Not really too sure what to try next.  i think it must be a machine problem.  I have tried reinstalling ACT from scratch again - to no avail.
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Mike Lazarus earned 1500 total points
ID: 22634646
Maybe try this, then create a new RDB - http://tinyurl.com/4ftep2
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Author Comment

by:Richard Squibb
ID: 22794242
Just to update - we have decided not to use this laptop for ACT anymore.  Thanks for your help anyway GLComputing
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Author Closing Comment

by:Richard Squibb
ID: 31502416
Thanks!
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