Solved

Cannot restore remote database to laptop.  Other remote databases working perfectly

Posted on 2008-10-02
7
945 Views
Last Modified: 2011-10-19
Hello,

I have created a remote database to be unpacked to a laptop.  The database is created fine, but when I come to unpacking it I get the error message "Cannot open database "xx" requested by the login.  The login failed. Login failed for user 'ACTSYNC'"
This happens right at the end of the sequence.  After I click OK on the error message, all the attachments of the database are still there - but the PAD file isn't.
I have created another remote database without the attachments and I still get the same error.  All my other remote databases are fine, working and synchronising well.
I don't have a user ACTSYNC listed on ACT, but I do have a user ACTSYNCH which is an administrator.  When I have created the remote database, I have selected that the database can be accessed by "all users and future users of this database"

Can anyone help?

Many Thanks in advance

acterror.JPG
0
Comment
Question by:rsquibb
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 30

Expert Comment

by:Mike Lazarus
ID: 22625211
You might try this article - http://tinyurl.com/4t9jfd
0
 
LVL 3

Author Comment

by:rsquibb
ID: 22625294
Hello,
The option for DEP was already set as stated in the article.  I am just uninstalling .Net 2.0 from the laptop and then reinstalling and seeing if that helps.
I have searched around for this error message, and it looks like it's a rare one!
0
 
LVL 30

Expert Comment

by:Mike Lazarus
ID: 22634539
How did the .Net reinstall go?
0
Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
LVL 3

Author Comment

by:rsquibb
ID: 22634574
Unfortunately didn't help.  I don't have access to the laptop at the moment as the user needs it back for other things.  Not really too sure what to try next.  i think it must be a machine problem.  I have tried reinstalling ACT from scratch again - to no avail.
0
 
LVL 30

Accepted Solution

by:
Mike Lazarus earned 500 total points
ID: 22634646
Maybe try this, then create a new RDB - http://tinyurl.com/4ftep2
0
 
LVL 3

Author Comment

by:rsquibb
ID: 22794242
Just to update - we have decided not to use this laptop for ACT anymore.  Thanks for your help anyway GLComputing
0
 
LVL 3

Author Closing Comment

by:rsquibb
ID: 31502416
Thanks!
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

With users like the Professional Sales Road Warriors that made up much of ACT!'s early user base to field service technicians, trades-people, telecommuters who work from home, remote offices and others who need access to their data while out of the …
Article by: Dermot
The life of crime is over for 22 year-old Christian Ian Salvador, a student from Isabela State University in the Philippines.
Progress
Starting up a Project

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question