Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Active Sync - Certificate Erro (80072f06)

Posted on 2008-10-02
9
Medium Priority
?
2,180 Views
Last Modified: 2013-12-05
I have a user who is experiencing a problem with syncing his smart phone.
He has Treo 700WX (from sprint).
ActiveSync version 4.5.
When I try to sync with Exchange (2007) Mail Server, I get an error.
"You have an incorrect SSL certificate common name in the Host Name field.....
Support Code: 80072f06".

It was working for him on his old phone. He has changed it to Treo and it started giving this error.
I've checked all of the settings for Exchange Config in ActiveSync and everything seems to be fine. It works just fine for another user with identical ActiveSync configuration.
Phone has WM 5.1

Any ideas?
0
Comment
Question by:all_experts
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 
LVL 17

Expert Comment

by:Andres Perales
ID: 22625415
Does he have the correct certificates on the phone for the certificate chain
0
 
LVL 1

Author Comment

by:all_experts
ID: 22625528
Exchange uses self-sign certificate and as far as I know it doesnt get copied to the phone.
He has no "personal" certs and a bunch of ROOT ones.
0
 
LVL 17

Expert Comment

by:Andres Perales
ID: 22627770
Alright, then download the root chain of certs from the server that created the certs and install them on his mobile phone see if that clears up his issues...
0
Free Backup Tool for VMware and Hyper-V

Restore full virtual machine or individual guest files from 19 common file systems directly from the backup file. Schedule VM backups with PowerShell scripts. Set desired time, lean back and let the script to notify you via email upon completion.  

 
LVL 1

Author Comment

by:all_experts
ID: 22627969
How do I do that?
0
 
LVL 17

Expert Comment

by:Andres Perales
ID: 22628332
Go to the server that issued the certificate to your Exchange server, if you used microsofts CA then it would be http://servername/certsrv once you get to that page then their should be a link on the page that says download certificate chain, down load and save to you computer, then tranfer to mobile device by either directly connecting and copying to you mobile device or use a memory card, you just need to get them on the mobile device.
once on the mobile device user the file manager to find where you saved them and click on them to install.
0
 
LVL 1

Author Comment

by:all_experts
ID: 22629002
I dont have certsrv on our server. When you say Microsoft CA, do you mean self-signed cert?
0
 
LVL 17

Expert Comment

by:Andres Perales
ID: 22630596
how did you get a self signed certificate?  Let's start there
0
 
LVL 1

Author Comment

by:all_experts
ID: 22633290
I didnt, consultant did. Tell me where to look at it and I'll tell you the path or whatever else you need to know.
0
 
LVL 1

Accepted Solution

by:
all_experts earned 0 total points
ID: 22722024
I figure it out if anybody cares. We were using a wildcard cert (ie *.company.com) instead of mail.company.com. Apparently Windows Mobile 5.1 considers these two as a different certs. 6.0 works just fine.
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to deal with a specific error when using the Enable-RemoteMailbox cmdlet to create a mailbox in the cloud-based service, for an existing user in an on-premises Active Directory.
Here in this article, you will get a step by step guidance on how to restore an Exchange database to a recovery database. Get a brief on Recovery Database and how it can be used to restore Exchange database in this section!
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question