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Active Sync - Certificate Erro (80072f06)

Posted on 2008-10-02
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Last Modified: 2013-12-05
I have a user who is experiencing a problem with syncing his smart phone.
He has Treo 700WX (from sprint).
ActiveSync version 4.5.
When I try to sync with Exchange (2007) Mail Server, I get an error.
"You have an incorrect SSL certificate common name in the Host Name field.....
Support Code: 80072f06".

It was working for him on his old phone. He has changed it to Treo and it started giving this error.
I've checked all of the settings for Exchange Config in ActiveSync and everything seems to be fine. It works just fine for another user with identical ActiveSync configuration.
Phone has WM 5.1

Any ideas?
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Question by:all_experts
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Expert Comment

by:Andres Perales
ID: 22625415
Does he have the correct certificates on the phone for the certificate chain
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Author Comment

by:all_experts
ID: 22625528
Exchange uses self-sign certificate and as far as I know it doesnt get copied to the phone.
He has no "personal" certs and a bunch of ROOT ones.
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Expert Comment

by:Andres Perales
ID: 22627770
Alright, then download the root chain of certs from the server that created the certs and install them on his mobile phone see if that clears up his issues...
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by:all_experts
ID: 22627969
How do I do that?
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Expert Comment

by:Andres Perales
ID: 22628332
Go to the server that issued the certificate to your Exchange server, if you used microsofts CA then it would be http://servername/certsrv once you get to that page then their should be a link on the page that says download certificate chain, down load and save to you computer, then tranfer to mobile device by either directly connecting and copying to you mobile device or use a memory card, you just need to get them on the mobile device.
once on the mobile device user the file manager to find where you saved them and click on them to install.
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Author Comment

by:all_experts
ID: 22629002
I dont have certsrv on our server. When you say Microsoft CA, do you mean self-signed cert?
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Expert Comment

by:Andres Perales
ID: 22630596
how did you get a self signed certificate?  Let's start there
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Author Comment

by:all_experts
ID: 22633290
I didnt, consultant did. Tell me where to look at it and I'll tell you the path or whatever else you need to know.
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Accepted Solution

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all_experts earned 0 total points
ID: 22722024
I figure it out if anybody cares. We were using a wildcard cert (ie *.company.com) instead of mail.company.com. Apparently Windows Mobile 5.1 considers these two as a different certs. 6.0 works just fine.
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