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Error received after installing SP3 from Word: Windows cannot print due to a problem with the current printer.

Posted on 2008-10-02
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Last Modified: 2012-11-21
I recently installed XP SP3 on 30 workstations and 4 workstations are now having printing problems. 2 users get these errors when printing to a LaserFiche Snapshot 7 printer and the other 2 get it when trying to print to a RightFax Fax Printer. As far as I know the other 26 workstations are performing fine. I know mine is and I have SP3 with all current updates.

Word: Windows cannot print due to a problem with the current setup.
Notepad: The printer queue is full.
Excel: Your file could not be printed due to an error on LaserFIche Snapshot 7 on Ne04:. There are several possilble reasons: ....

I have researched this issue on Microsoft Support and Experts-Exchange and have done the following.
1. Uninstalled and reinstalled the printer drivers on the server. - no change
2. Uninstalled SP3 on the workstations - no change
3. Uninstalled the printer and the drivers (File > Server Properties as suggsted on this site) - no change
4. ran sfc /scannow - no change
5. Tried setting a default printer as per this Microsoft article http://support.microsoft.com/kb/223420 - no change
6. One workstation had Adobe Shockwave, the other did not. Tried removing it on the one that had it and - no change
7. Tried restarting the print spool service - no change
8. Went to C:\Windows\System32\Spool\Printers and nothing was there to hold it up.

I think that's all I've tried. Any suggestions would be greatly appreciated.
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Question by:mizty
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11 Comments
 
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Accepted Solution

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igor-1965 earned 500 total points
ID: 22625765
On the problematic computers try to run Cleanspl.exe (Spooler Cleaner): http://www.microsoft.com/downloads/details.aspx?FamilyID=9D467A69-57FF-4AE7-96EE-B18C4790CFFD&displaylang=en
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Author Comment

by:mizty
ID: 22626128
Just to be sure, am I supposed to run that on the workstation? Another tech had run that on the server after reading an article (maybe from this site???).
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Expert Comment

by:igor-1965
ID: 22626316
Spooler Cleaner completely removes all printers, ports and drivers so I would run it on the workstations. Considering the most of the computers are able to print I don't think the problem resides on the server and would run Cleaner on the server ONLY as a last resort.
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Expert Comment

by:igor-1965
ID: 22626402
For troubleshooting I would run Cleaner on one of the workstations, then added a shared network printer and test how it prints. In case if the problem persists, run Cleaner again then add a local printer (create TCP/IP port, drivers etc. locally) and test again. If problem would remained it means it resides somewhere else and we have to look further. However if problem resolved it means there is a problem on the print server.
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Author Comment

by:mizty
ID: 22626450
The problem on User 1's PC is only the LaserFiche Snapshot printer. All other printers are ok. She doesn't have a local printer... everything is off the network. LaserFiche is a document imaging software so it doesn't actually "print" the document. It just "prints" it so the LaserFiche directory. User 2 is having the same problem with the RightFax Fax Printer which "prints' it to the "fax machine" on the server. Both users can print to all other printers on their PCs. User 1 can print to RightFax and User 2 can print to LaserFiche.
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LVL 14

Expert Comment

by:igor-1965
ID: 22626607
Have you tried to have another user login on their computers and test printing to these printers? Just to make sure there is no problem in the users settings...
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Author Comment

by:mizty
ID: 22626653
Yes, I was logged in as myself this morning.
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Expert Comment

by:igor-1965
ID: 22626734
Vise versa - is user able to print on another computer?
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Author Comment

by:mizty
ID: 22626814
I just logged into my PC with her ID and both "printers" worked.
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Expert Comment

by:igor-1965
ID: 22626857
OK, then just try the first step - run Cleaner on her computer and then re-add these network printers. THere are fat chances it will solve the problem. If not - we will continue tomorrow.
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Author Comment

by:mizty
ID: 22649505
I ran the cleaner and reinstalled all the printers. RightFax is now working and I'm not getting the error message on LaserFiche anymore so I think the cleaner fixed the problem. LaserFiche still isn't working, but there are no error messages. Thanks Igor-1965.
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