jmattson30
asked on
Need help removing Trojan.Pandex from Windows XP SP3
Hi,
I have tried unsuccessfully to remove Trojan.Pandex using the following programs:
Spybot, AdAware 2007, Symantec Endpoint 11 client, AVG, SuperAntiSpyware. Is there some kind of removal tool for this trojan? I checked with Symantec's website and basically all it says is turn off system restore, update pattern file, run virus scan in safe mode, which I have done. Still no luck. I am in desperate need on how to fix as 2 of our executives systems are infected. I appreciate your help with this.
I have tried unsuccessfully to remove Trojan.Pandex using the following programs:
Spybot, AdAware 2007, Symantec Endpoint 11 client, AVG, SuperAntiSpyware. Is there some kind of removal tool for this trojan? I checked with Symantec's website and basically all it says is turn off system restore, update pattern file, run virus scan in safe mode, which I have done. Still no luck. I am in desperate need on how to fix as 2 of our executives systems are infected. I appreciate your help with this.
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We'll probably be looking at running something like combofix, or potentially MalwareBytes' Anti-Malware if not too bad.
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ASKER
Hi Everyone,
I tried 5 different well known programs such as spybot, SuperAnti Spyware, Symantec, AVG, and was not able to clean entirely off the system. I just went ahead and re-built the system after backing up data after ensuring that data was not affected. Since you all had good suggestions, I am distributing points to all who suggested a solution.
Thanks for all your help!
I tried 5 different well known programs such as spybot, SuperAnti Spyware, Symantec, AVG, and was not able to clean entirely off the system. I just went ahead and re-built the system after backing up data after ensuring that data was not affected. Since you all had good suggestions, I am distributing points to all who suggested a solution.
Thanks for all your help!
Sorry it did not work out better with a fix here. Sometimes a re-install is the only way to go, but if we had a HijackThis log here we may have been able to advise one of the more robust tools such as combofix with success. Fixing this without the wipe and re-load. Maybe next time...;)
Regards,
Dave
Regards,
Dave
ASKER
Sorry I couldn't go that route as I had already had the executive assigned to this computer down too long. I had to use at the time my last resort. I'm sure what you suggested would have worked but time was a factor at that point. Have a good day!
Thanks for the report.
Jonvee.
Jonvee.
ASKER
I had already tried this as mentioned in my question. Please let me know if there are any removal tools for this virus or an exceptionally effective anti-virus program/anti-spyware.