Can't figure out why an NDR viewed in an Outlook 2007 client displays different content than viewing the same message on a Blackberry client accessing the same mailbox via POP3.

Posted on 2008-10-02
Last Modified: 2008-11-03
I own a SBS 2003 R2 system  for my small business.  Today, I received three NDRs from our Exchange service due to external people sending inbound to invalid SMTP email addresses.  The NDRs are valid.  The NDRs all come to my email address on this box.  I also use a Blackberry (BIS via ATT) which pulls my emails from our Exchange box via POP3.  I was sitting in a meeting today with my lapto and Blackberry.  I received the NDRs and when I opened one of them on my laptop using Outlook 2007, I saw the typical information about the NDR, but the actual message that bounced was not attached.  However, I look at the same message on my Blackberry and not only did it contain the standard NDR info., but it also had attached the email message that bounced.  When viewing this message in Outlook, it has a paperclip icon as though there is an attachment, but opening the message shows no such attachment.  I'm wondering if I have something toggled either on the server or the Outlook client.  Any advice would be appreciated.
Question by:durancd
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LVL 11

Expert Comment

ID: 22629435
This is standard behavior for Outlook. When Outlook sees the message, it uses a specific form that it uses for NDRs to show it to you. I dislike that also, but i dont know how to get around it.

If you want to view the headers for the NDR info, you can right-click in Outlook and hit "Message Options".

Author Comment

ID: 22633808
I realized after I submitted this question that Outlook was using a form to display the NDR.  Although I can get header details, I really wanted to figure how how to display the message content along with the NDR data.  Looks like that won't be happening with Outlook.  

Thanks very much for the quick reply.

LVL 11

Expert Comment

ID: 22634200
I coudlnt find a way with Outlook either. If you do find of one elsewhere, I would be interested to hear of it too :)

Author Comment

ID: 22680928
I will leave this question open in the event that a good Exchange admin may have input.  Thanks.

Accepted Solution

durancd earned 0 total points
ID: 22834465
I figured out that if I click the "Send Again" button, the original message is displayed in the form.  This is good enough for me and funny that I did not try that before.  Anyway, I'm closing this one out.  Thanks.

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