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Outlook folder permissions greyed out

Posted on 2008-10-02
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Last Modified: 2010-04-21
On our citrix server when a user tries to give permission to their calendar, tasks contacts, etc., it will only allow you only to add a user, but give them no rights.  All options are greyed out.  You can't even delete the user.  If i delete the outlook profile, it will work the first time they log in but not after that.
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Question by:mousey625
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14 Comments
 
LVL 18

Expert Comment

by:sk_raja_raja
ID: 22627255
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Author Comment

by:mousey625
ID: 22627333
Not really.  I am logging in as the user using citrix client.  The user can't even modify permissions.  If I create the profile on my machine, then log in as that user, I can modify the permissions.  So I am thinking it is something in the registry on the citrix server or a permission issue.
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LVL 18

Expert Comment

by:sk_raja_raja
ID: 22627379
no it is the permission issue...try to provide full permission for the user for testing and see what happen
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Author Comment

by:mousey625
ID: 22627505
I went into AD and gave the user full rights, logged into citrix and everything is still greyed out.  I tried several users logging in through citrix and they are all greyed out.  If I do it on my machine, it works.
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LVL 18

Assisted Solution

by:sk_raja_raja
sk_raja_raja earned 750 total points
ID: 22627649
no you have give full permissions on the exchange mailbox
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Author Comment

by:mousey625
ID: 22627751
Ok..I think I am lost.  We are running Exchange 2000 and I thought the only way to set the permissions were to do it from AD Users.  Where would I do it in Exchange?
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LVL 18

Expert Comment

by:sk_raja_raja
ID: 22627871
AD user account would be associated with its own mailbox...you can check that on the properties of the AD user account...and provide full permission on exchange tab
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LVL 18

Accepted Solution

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sk_raja_raja earned 750 total points
ID: 22629242
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Author Comment

by:mousey625
ID: 22632859
This still didn't help.  Everything is still greyed out.  Remember this is only on citrix.  If I log in as a user on my pc with the outlook client,then I can modify permissions.
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LVL 18

Expert Comment

by:sk_raja_raja
ID: 22633988
can you please add that specific user to a member of local admin group on the citrix server
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Author Comment

by:mousey625
ID: 22634580
That didn't help either.  But it did help me pinpoint the issue.  We have a 3rd Party Application - Interwoven Filesite 8.2 (document management) that we create a data file for.  If I delete that data file, then the permissions are available again.  If I readd the data file, then the permissions grey out.
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LVL 18

Expert Comment

by:sk_raja_raja
ID: 22634632
:)
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Author Comment

by:mousey625
ID: 22634800
Thanks for all your help.  Now I have to figure out how to fix the add-in.
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Author Closing Comment

by:mousey625
ID: 31502490
Thanks for you help.  You got me pointed in the right directions and you were very responsive.
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