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E-mail is being delayed when sent from France to my companies Gmail Apps domain

Posted on 2008-10-02
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Last Modified: 2008-10-22
We have our domain name setup through Google Apps and mail works perfectly except from some companies overseas.  The problem right now are our two customers in France.  These e-mails always arrive but are sometimes delayed by hours or even days.  However, sometimes their e-mails go right through and I cannot seem to figure out what the difference is.

In Outlook I checked the header of one of these that were sent on September 29th at 9am Eastern (Monday) but we received it today October 2nd at 10:33 (Thursday).  I've looked this up quite a bit but nothing seems to help and I am not sure if there is anything I can do on my end.  However, I am willing to contact this company to give them some ideas of what to do if there is a problem on their end.  Below is the header information:

Our test e-mail: kroscoe@hytorc.com
Their e-mail in France: md@hytorcbt.com
---------------
Delivered-To: kroscoe@hytorc.com
Received: by 10.143.162.5 with SMTP id p5cs33461wfo;
        Thu, 2 Oct 2008 10:33:30 -0700 (PDT)
Received: by 10.86.74.4 with SMTP id w4mr107498fga.25.1222968809342;
        Thu, 02 Oct 2008 10:33:29 -0700 (PDT)
Return-Path: <md@hytorcbt.com>
Received: from smtp27.orange.fr (smtp27.orange.fr [80.12.242.96])
        by mx.google.com with ESMTP id 4si3025862fgg.4.2008.10.02.10.33.27;
        Thu, 02 Oct 2008 10:33:29 -0700 (PDT)
Received-SPF: neutral (google.com: 80.12.242.96 is neither permitted nor denied by best guess record for domain of md@hytorcbt.com) client-ip=80.12.242.96;
Authentication-Results: mx.google.com; spf=neutral (google.com: 80.12.242.96 is neither permitted nor denied by best guess record for domain of md@hytorcbt.com) smtp.mail=md@hytorcbt.com
Received: from smtp27.orange.fr (mwinf2709 [10.232.12.37])
      by mwinf2720.orange.fr (SMTP Server) with ESMTP id 02F7D1C1E686;
      Mon, 29 Sep 2008 09:09:44 +0200 (CEST)
Received: from me-wanadoo.net (localhost [127.0.0.1])
      by mwinf2709.orange.fr (SMTP Server) with ESMTP id D78D71C00099;
      Mon, 29 Sep 2008 09:09:41 +0200 (CEST)
Received: from importexport (ABordeaux-157-1-115-248.w86-205.abo.wanadoo.fr [86.205.162.248])
      by mwinf2709.orange.fr (SMTP Server) with ESMTP id 63ADC1C00096;
      Mon, 29 Sep 2008 09:09:41 +0200 (CEST)
---------------

In the tracking information above there is a strange error message that I have been unable to figure out.

Thanks for everyone's help!
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Question by:jaelae
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edster9999 earned 500 total points
ID: 22712705
Received: from smtp27.orange.fr (smtp27.orange.fr [80.12.242.96])
        by mx.google.com Thu, 02 Oct 2008 10:33:29 -0700 (PDT)

Received: from smtp27.orange.fr (mwinf2709 [10.232.12.37])
      by mwinf2720.orange.fr Mon, 29 Sep 2008 09:09:44 +0200 (CEST)



This is the important bit.  It took 2-3 days for orange to deliver it to google.
You best starting point would be to find a technical support email address for orange and send that to tem and see if they can work out why it sat for 3 days

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Author Comment

by:jaelae
ID: 22779471
It seems it was above my control to resolve as orange wasn't able to help me.

I switched to an internal Exchange server to fully control the environment and it is now working.
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LVL 20

Expert Comment

by:edster9999
ID: 22782011
Question was answered.  Orange was the root of the problem.
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Author Comment

by:jaelae
ID: 22782072
Well it is still going through orange to get to my server now - but I have added the domains to my whitelist in Exchange and they all come right through.  It seems that Google's servers was holding it from Orange and I had no choice but to get a new e-mail provider.

I will reward you with points though.
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