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E-mail is being delayed when sent from France to my companies Gmail Apps domain

We have our domain name setup through Google Apps and mail works perfectly except from some companies overseas.  The problem right now are our two customers in France.  These e-mails always arrive but are sometimes delayed by hours or even days.  However, sometimes their e-mails go right through and I cannot seem to figure out what the difference is.

In Outlook I checked the header of one of these that were sent on September 29th at 9am Eastern (Monday) but we received it today October 2nd at 10:33 (Thursday).  I've looked this up quite a bit but nothing seems to help and I am not sure if there is anything I can do on my end.  However, I am willing to contact this company to give them some ideas of what to do if there is a problem on their end.  Below is the header information:

Our test e-mail: kroscoe@hytorc.com
Their e-mail in France: md@hytorcbt.com
---------------
Delivered-To: kroscoe@hytorc.com
Received: by 10.143.162.5 with SMTP id p5cs33461wfo;
        Thu, 2 Oct 2008 10:33:30 -0700 (PDT)
Received: by 10.86.74.4 with SMTP id w4mr107498fga.25.1222968809342;
        Thu, 02 Oct 2008 10:33:29 -0700 (PDT)
Return-Path: <md@hytorcbt.com>
Received: from smtp27.orange.fr (smtp27.orange.fr [80.12.242.96])
        by mx.google.com with ESMTP id 4si3025862fgg.4.2008.10.02.10.33.27;
        Thu, 02 Oct 2008 10:33:29 -0700 (PDT)
Received-SPF: neutral (google.com: 80.12.242.96 is neither permitted nor denied by best guess record for domain of md@hytorcbt.com) client-ip=80.12.242.96;
Authentication-Results: mx.google.com; spf=neutral (google.com: 80.12.242.96 is neither permitted nor denied by best guess record for domain of md@hytorcbt.com) smtp.mail=md@hytorcbt.com
Received: from smtp27.orange.fr (mwinf2709 [10.232.12.37])
      by mwinf2720.orange.fr (SMTP Server) with ESMTP id 02F7D1C1E686;
      Mon, 29 Sep 2008 09:09:44 +0200 (CEST)
Received: from me-wanadoo.net (localhost [127.0.0.1])
      by mwinf2709.orange.fr (SMTP Server) with ESMTP id D78D71C00099;
      Mon, 29 Sep 2008 09:09:41 +0200 (CEST)
Received: from importexport (ABordeaux-157-1-115-248.w86-205.abo.wanadoo.fr [86.205.162.248])
      by mwinf2709.orange.fr (SMTP Server) with ESMTP id 63ADC1C00096;
      Mon, 29 Sep 2008 09:09:41 +0200 (CEST)
---------------

In the tracking information above there is a strange error message that I have been unable to figure out.

Thanks for everyone's help!
0
jaelae
Asked:
jaelae
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1 Solution
 
edster9999Commented:
Received: from smtp27.orange.fr (smtp27.orange.fr [80.12.242.96])
        by mx.google.com Thu, 02 Oct 2008 10:33:29 -0700 (PDT)

Received: from smtp27.orange.fr (mwinf2709 [10.232.12.37])
      by mwinf2720.orange.fr Mon, 29 Sep 2008 09:09:44 +0200 (CEST)



This is the important bit.  It took 2-3 days for orange to deliver it to google.
You best starting point would be to find a technical support email address for orange and send that to tem and see if they can work out why it sat for 3 days

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jaelaeAuthor Commented:
It seems it was above my control to resolve as orange wasn't able to help me.

I switched to an internal Exchange server to fully control the environment and it is now working.
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edster9999Commented:
Question was answered.  Orange was the root of the problem.
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jaelaeAuthor Commented:
Well it is still going through orange to get to my server now - but I have added the domains to my whitelist in Exchange and they all come right through.  It seems that Google's servers was holding it from Orange and I had no choice but to get a new e-mail provider.

I will reward you with points though.
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