Here is something that I just got from the art director. This has been a problem for a while now and I cant seem to find anything about this. If anyone can shine some light on this it would be helpfull.
"Emails come in looking like a jumble of letters. Here is a screen shot of one. I have to forward it to myself in order to read it. As you can see, the email sent from Debbie is fine, but the customers original message is jumbled."