Cant fix USB Human Interface Device Error

Posted on 2008-10-02
Last Modified: 2013-12-01
I think I may have been over zealous de-crapifying a brand new, out of the box T61 laptop that I was using to build a master ghost image with. The image was created fine and I can deploy the image just fine as well. When I try to attach an eternal USB device like a mouse or aUSB numeric keypad, the system idntifies that I ave attached it and goes off to find the drivers. During the driver isntall the system will error out with a USB Human Interface Device message and I cant get past that. Any ideas ?
Question by:tmccabe
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LVL 26

Expert Comment

ID: 22629557
Do you show any errant devices in Device Manager on the T61? If so, please post the Device Instance Ids.

Author Comment

ID: 22633555
No errant devices-there was one "unknown" but I uninstalled it and whatever it was isnt there now. So I dont have any errors in D.M. just not the same entriesd as one would find in a pristine laptop of the same model  - right out of the box

Author Comment

ID: 22633832
I cracked open a pristine T61 and it has Trusted Platform Module 1.2 under Security Devices in Device Manager but the subject T61 laptop that is giving me grief does not. How do I put back The TPM 1.2 software ?
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LVL 26

Expert Comment

ID: 22635747
I should have been more clear. By "Errant," I meant Unknown, showing up with a Yellow Exclamation Mark, a Red X, or anything else unusual.

Does your unit have a biometric scanner?

For the Trusted Platform Module, you'll need this:

Atmel TPM (Trusted Platform Module) device driver for Windows Vista 32-bit, XP, 2000 - ThinkPad

Author Comment

ID: 22635801
I did try that  - no joy. I do have a fingerprint reader on this unit (disabled) its so problematic we dont bother with it.
LVL 26

Accepted Solution

souseran earned 500 total points
ID: 22636818
I think the fingerprint reader may be your HID device. Did you enable it when you installed the TPM? Can you try enabling it, installing the software, then disabling it?

Author Comment

ID: 22636913
the hid driver is in system32/drivers. Its just that the USB device manager doesnt see them. I was going to try and just copy them over from my "good" computer and drop over top.

Author Closing Comment

ID: 31502555
we just started all over again with a factory image and got the laptops out the door-issue was not duplicated. A real head scratcher.

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