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Cant fix USB Human Interface Device Error

Posted on 2008-10-02
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Last Modified: 2013-12-01
I think I may have been over zealous de-crapifying a brand new, out of the box T61 laptop that I was using to build a master ghost image with. The image was created fine and I can deploy the image just fine as well. When I try to attach an eternal USB device like a mouse or aUSB numeric keypad, the system idntifies that I ave attached it and goes off to find the drivers. During the driver isntall the system will error out with a USB Human Interface Device message and I cant get past that. Any ideas ?
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Question by:tmccabe
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LVL 26

Expert Comment

by:souseran
ID: 22629557
Do you show any errant devices in Device Manager on the T61? If so, please post the Device Instance Ids.
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Author Comment

by:tmccabe
ID: 22633555
No errant devices-there was one "unknown" but I uninstalled it and whatever it was isnt there now. So I dont have any errors in D.M. just not the same entriesd as one would find in a pristine laptop of the same model  - right out of the box
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Author Comment

by:tmccabe
ID: 22633832
I cracked open a pristine T61 and it has Trusted Platform Module 1.2 under Security Devices in Device Manager but the subject T61 laptop that is giving me grief does not. How do I put back The TPM 1.2 software ?
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LVL 26

Expert Comment

by:souseran
ID: 22635747
I should have been more clear. By "Errant," I meant Unknown, showing up with a Yellow Exclamation Mark, a Red X, or anything else unusual.

Does your unit have a biometric scanner?

For the Trusted Platform Module, you'll need this:

Atmel TPM (Trusted Platform Module) device driver for Windows Vista 32-bit, XP, 2000 - ThinkPad

http://www-307.ibm.com/pc/support/site.wss/MIGR-58054.html
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Author Comment

by:tmccabe
ID: 22635801
I did try that  - no joy. I do have a fingerprint reader on this unit (disabled) its so problematic we dont bother with it.
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LVL 26

Accepted Solution

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souseran earned 1500 total points
ID: 22636818
I think the fingerprint reader may be your HID device. Did you enable it when you installed the TPM? Can you try enabling it, installing the software, then disabling it?
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Author Comment

by:tmccabe
ID: 22636913
the hid driver is in system32/drivers. Its just that the USB device manager doesnt see them. I was going to try and just copy them over from my "good" computer and drop over top.
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Author Closing Comment

by:tmccabe
ID: 31502555
we just started all over again with a factory image and got the laptops out the door-issue was not duplicated. A real head scratcher.
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