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Explorer hangs on Windows 2003 Enterprise Server SP2

Posted on 2008-10-02
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Last Modified: 2012-08-13
When you right click on mycomputer to explore it can take up to 5 minutes to come up.  I've rebooted the server to no avail.  I restarted the "Workstation" service as well and I find it odd that the dependent services ("net logon" and "computer browser") stop with it but then none of the three services start back up when you do that giving you an error code 1068 "the dependency service or group failed to start".  Any help would be appreciated.
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Question by:dachikzuki
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by:EricTViking
ID: 22628558
Does this happen when you right click any other icons?

Do you have any apps hooked into the Windows sheel that appear in your context menus when you right click? It sounds like Explorer might be timing out waiting for a resource that's on a network location that is no longer accessible. This can happen if you have an app installed from the network that implements a context menu item, and the app is no longer available on the network.

Might be worth installing FileMon from SysInternals - http://technet.microsoft.com/en-us/sysinternals/bb896642.aspx 

Run filemon then right click my computer and see if any file access failures occur that could point you in the right direction.
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by:dachikzuki
ID: 22634414
Thanks for the quick response.  The onlything in the shell is officescan.  But dissabling officescan (trend) still results in the same sluggish display of windows explorer.  I think you might be thinking that right clicking is taking a while to come up.  That comes up right away.  If that were the issue I like the proposed resolution.  What is taking insanely long is the actual windows explorer when navigating folders (i.e. even doubleclicking my computer to see the drive list takes about 5 minutes).
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by:EricTViking
EricTViking earned 400 total points
ID: 22634875
Ah, understand.  I would still run FileMon and see if there are any failed file access attempts as you try to browse your system.

BTW have you run a decent anti virus scan and a 'HiJack This'?
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by:dachikzuki
ID: 22635185
Antivirus doesn't show anything.  Odd thing is that the server even hangs explorer in safe mode.  I'll try the HiJack this software and let you know how it goes.
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by:dachikzuki
ID: 22653703
I think I found the issue.  It's when i open anything that enumerates the drives (i.e. My Computer, Explorer, etc.).  I have a feeling it has to do with this thing being SAN bootable once before and being rebuilt afterwards without reinstalling the SAN drivers for the HBA cards or disabling them all together.  It's like the O/S senses there is something there but kinda sits to wait for it to respond.  I'll either load the HBA drivers or disable them all together and see if that helps.
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by:EricTViking
ID: 22653862
Sounds like you're on the right lines with that. Definitely sounds like windows is looking for something that no longer exists.
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dachikzuki earned 0 total points
ID: 22663543
What you posted helped as did installing the multipath and MPIO software for the SCSI HBA cards.  It was actually though a faulty CD ROM.  Who would have freakin' figured?
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