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Enabling Remote Desktop in Windows 2003 Server SP2

Posted on 2008-10-02
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Last Modified: 2011-10-19
Hi,

I am running Windows Server 2003 SP2 in VirtualPC 2007 SP1. I want to enable "Remote desktop for administration". I understand that there should be a "Remote" tab on the "System" Popup, but I do not have one so cannot enable.

Any ideas please?

Sam
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Question by:SamJolly
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Expert Comment

by:JNRCS
ID: 22628493
In Control Panel -> System

Click the Remote tab.
Check the box marked "Enable remote desktop on this computer"
Click the "Select remote users" button.
Add your administrator account if the server is a domain controller.

If it is a terminal server you will need to add the users to the "Remote Desktop Users" group in Active Directory.
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Expert Comment

by:JNRCS
ID: 22628501
Oh im sorry you don't have one.  Didnt fully read.
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Author Comment

by:SamJolly
ID: 22629400
Yes, The problem is that I cannot see the tab which is really odd. Is it removed in SP2 or something? I did check out the "Add Program" utlity to check whether I needed to install something, but only "Terminal Server" was available which I do not need, just "Remote Desktop for Administration".

Sam
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Expert Comment

by:JNRCS
ID: 22629498
Try this:

Run the following command to restore the Remote Tab: regsvr32 remotepg.dll
It should be in the %systemroot%\system32 folder.

Also:

Browse to the following registry key: HKLM\SYSTEM\CurrentControlSet\Control\Terminal Server. Under the Terminal Server key, you'll find a REG_DWORD value named fDenyTSConnection. Double-click on that value to open the Edit DWORD Value box and change the value data from 1 (Remote Desktop disabled) to 0 (Remote Desktop enabled). The remote machine needs to be rebooted for the change to take effect.

Then try connecting...i've read that the former enables the tab but not always allows remoting...and the second enabled remoting but not the tab.
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Author Comment

by:SamJolly
ID: 22629571
I only have "remotesp.tsp".

Sam
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Expert Comment

by:JNRCS
ID: 22629652
Ok that may be why.  I just took a look at a few of our servers and they all have it.  Strange.  I would copy it over from your server cds.

Open a cmd prompt and..

32bit:
EXPAND X:\I386\REMOTEPG.DL_ -R C:\WINDOWS\SYSTEM32

64bit:
EXPAND X:\AMD64\REMOTEPG.DL_ -R C:\WINDOWS\SYSTEM32

Where X:\ is your CD-ROM drive letter. The above command assumes Windows is installed in C:\ drive.

Then try the above:  regsvr32 remotepg.dll
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Author Comment

by:SamJolly
ID: 22629683
Yup sorted this.... Can now see the tab, but no connection from XP client. Does not see the server on the  network. Admittedly I am using WORKGroups and not Domains. The Workgroup names are the same ("LOCAL"), but still no joy. It could be to do with your reg key issue, however I do not have this key at all !!!

Thanks for you help so far,

Sam
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Expert Comment

by:JNRCS
ID: 22629717
Create it, give it a reboot, and give it a shot!  :)
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Author Comment

by:SamJolly
ID: 22629736
Found the Reg Key... Being a bit dim !!! The search did not find it, but when I click through the hierarchy I found it !!, and it was set to 0 so left it at that... I will reboot the machine now.

Thanks,

Sam
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Expert Comment

by:JNRCS
ID: 22629770
0 means remote was enabled.

Im wondering if the issue now lies in the underlying VirtualPC.  I dont have personal experience with that, however if its anything like VMWare..you need it bound to a certain network adapter, or internal nating to be accessible by other pcs on your network (unless they are virtual themselves and on the same virtual network)
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Author Comment

by:SamJolly
ID: 22629832
Possibly, however I can ping the server by name. I have tried to RDP with server name and password and no value for Domain, but still not joy, even tried the IP address and turned off the firewall temporily on the server. Othewise the nework is working fine on the server, access to internet etc.

Thanks for your great help,

Sam
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Expert Comment

by:JNRCS
ID: 22629841
So in Virtual PC do you have the guest os bound to its own network adapter?  Have you tried disabling the firewalls on both the host and guest os?  What are the network settings for both?
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Expert Comment

by:JNRCS
ID: 22629844
While im at it, can you access other services on the guest os, that is, is RDP the exception?
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Author Comment

by:SamJolly
ID: 22629856
Yes in VPC, you can bind the guest OS to both the physical network adaptor or a virtual "Shared Network" adaptor which I am now trying at a reboot.

Also, other network services seem to run fine although I am having problems with a client seeing my SMTP virtual server. I have been playing with the POP3 Service. However this may be a different issue.

Sam
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Author Comment

by:SamJolly
ID: 22629881
I could not get the virtual network adaptor to work, so I have gone back to using the physical one and that is fine for most networking activities. I will have to work further on getting RDP working.

Sam
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Expert Comment

by:JNRCS
ID: 22629914
By chance...is the "Terminal Services" service running?
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Author Comment

by:SamJolly
ID: 22630023
I cannot see any "Teminal Services" service at all, never mind running.. I did find "Remote Access Auto Connection Manager" which was not started, but I think this is irrelevant. I have attached an image of the popup failure window.

Sam
rdp.jpg
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Author Comment

by:SamJolly
ID: 22630090
I am wondering whether one needs to use domains for RDP to work, found the following:

"Having a domain controller in the remote office is not a requirement but you must be able to see the computers in the remote office through Active Directory."

Not sure though,

Sam
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Accepted Solution

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JNRCS earned 500 total points
ID: 22630189
As long as you have an IP that should be all you need.  Have you run windows updates on this server?  Normally when server 2k3 is installed it installs terminal services and allows 2 users only to connect to it.  It doesnt seem to have done that in your case.

Im looking for a way to reinstall Remote Desktop for Administration possibly.
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Expert Comment

by:JNRCS
ID: 22630196
Open a cmd prompt:

Run: netstat -a

Do you see anything listening on port 3389?
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Author Comment

by:SamJolly
ID: 22630235
"
Im looking for a way to reinstall Remote Desktop for Administration possibly." - Good idea.

I am in the process of adding the "Terminal Server" role to see if this alters anything. I realise that I do not need this as "RDP for Admin" is sufficient.

Thanks for all your help - hugely appreciated,

Sam

P.s If you were local, I would buy you a beer !!!
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Expert Comment

by:JNRCS
ID: 22630257
That may work actually.  Maybe installing, then uninstalling?

If I were local i'd be all about it!!
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Expert Comment

by:JNRCS
ID: 22630276
Was this a normal Server 2003 install on a blank virtual disk?  RDP for Admin is installed by default.  Strange things computers!
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Author Comment

by:SamJolly
ID: 22630287
Yes, This was a standard Windows 2003 Standard SP2 install. I noticed that it had problems installing TSCC.DL_ so I expanded it . I will reboot to see if it makes any difference.

Sam
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Author Comment

by:SamJolly
ID: 22630375
Hi,

I still have not got my "Teminal Services" service present and running, and I suspect this is significant so will continue to research. But for the meantime I will close this as you have been more than helpful, and I have learned a lot, so thanks.

Have a good day whereever you are !!! I see that you are a "Premium" customer as well.

Thanks,

Sam
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Expert Comment

by:JNRCS
ID: 22633280
tscc.dll = Terminal Services Connection Configuration

You might try finding that one on your disc and manually expanding and registering it.
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Author Comment

by:SamJolly
ID: 22633562
Hi there again,

Still struggling !!

I did find that in the "Additional Tasks" menu option on the W2K3 Setup one can setup Remote Desktop which I did, but it did not work, so am applying updates nows. However it was interesting to see it as an option since I thought that it was added automatically. Perhaps in SP1 or SP2 it was pulled out ??

I have also read reports of folks using VirtualPC 2007 with W2K3 and recommend it, so this does not look to be the cause .

.... carrying on with the hunt !!

Thanks,

Sam
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Author Comment

by:SamJolly
ID: 22634140
Hi,

Just done a netstat -a ... Nothing listening on 3389 !!! Still no "Terminal Services" in Services panel.

Ever perplexed !!

Sam
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Expert Comment

by:JNRCS
ID: 22634177
Is this a server that has been setup and in use already or a fresh install?  It sounds like the install went wrong and there may be other issues yet undiscovered.  If its a fresh install...would reinstallation be an option for you?
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Author Comment

by:SamJolly
ID: 22634419
No this is a fresh and "Test" install so I could do that although it has been activated and so I would need to recover the activation for a fresh install somehow. I am not aware of a problem.

Thanks for staying with me on this....

Sam
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Expert Comment

by:JNRCS
ID: 22634445
If it doesnt reactivate on the reinstall, it will give you a number to call to verify.  It should be an automated phone system process and takes just a few minutes.  Occasionally youll have to talk to someone, but just explain your situation and theyll activate for you.  Used many many times.  :)
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Author Comment

by:SamJolly
ID: 22634614
I will feedback on my results here..... currently midway through building a new virtual server !! Oh isn't this fun..!!

Thanks,

Sam
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Expert Comment

by:JNRCS
ID: 22634703
Haha.  You love it right?
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Author Comment

by:SamJolly
ID: 22635368
I really, really love it. There is something magical about that message "40 minutes to go..." BUT we have good news... so far.... After a seemingly clean install we have a correct "Remote" tab and we have "Terminal Services" in "Services"..... YE HA...!!!!! Just doing the updates 1 of 40 so far... TEE HEE...

On the positive side,  ! am gaining experience with W2K3 :)

Now for a SQL Server and Sharepoint reinstall.... yup I wanted a bit more practice with this :)

Thanks,

Sam
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Expert Comment

by:JNRCS
ID: 22635730
Haha.  Well im glad we came to a solution...in a round-about way.
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Author Comment

by:SamJolly
ID: 22635954
We are victorious.......

Thanks a million. Have a great weekend,

Sam
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Expert Comment

by:JNRCS
ID: 22636682
After this week at the office, I plan on it!
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