We help IT Professionals succeed at work.

How do I load the network adaptor driver for this device.

727 Views
Last Modified: 2013-11-09
Just got one of these Aircards which I set up in minutes via the CD GUI on my laptop, but it won't install on my new gigabyte core duo PC. Loads USB and modem drivers Ok (Data and ready green lights on USB device), but the network adaptor does not load. Have tried all drivers in list. Even gone into the directory on the CD and used the manual install exe file 'DriverInstaller -r'. Got if from Telstra (main carrier here in Australia). Has anybody got any ideas? Telstra cannot resolve it and have referred me to a 3rd party service agent at $149/hr.
Comment
Watch Question

Commented:
Hey,

You shouldn't need the Network Adapter, as you should be able to use it as a "Modem".
Basically what I did with mine, and for many of my customers is to not install the Telstra GUI at all, and just install the drivers directly from CD.

From here, create a new network connection, select Manual connection and choose Dial-Up.
Enter *99# as the number to dial, and do not enter any username or password.
Once done, right click the new connection, and select the Sierra device as the modem.

You should be able to click the connection and connect straight up.

Author

Commented:
Thanks Mr Jemson. I will try this and then come back to you.
Best regards.

Author

Commented:
Mr Jemson, I did as you suggested but still no joy. On connection I got error 619 msg 'Connection could not be established so port was closed'. This was using dialup Nr# *99# as you suggested. What does this actually connect to anyway?
I compared the config on the PC to the laptop and all the drivers etc appear to be the same, althouigh the network adapter driver (Sierra Wireless HSDPA) was the same on both computers but did not load proper on the PC. The Telstra setup on the laptop dials Nr# ppp. When I connect using this number I get error 777 msg 'the connection attemp failed because the modem for the other connecting device on the remote PC is out of order'.
I went to the Sierra website and there was an install exe file to donload for Telstra. I did this and installed the software. STill the same issue, but the installing program did say it could not find the USB device. I tried the installation over several USB ports with no joy. I even verified in my PC BIOS that the USB ports were on. BIOS showed that the Ver1 and Ver2 USB drivers were enabled.
My new PC is Gigabyte GAG31M-S2L G31 1333MHz Dual DDR2- 800 PCI Express x16 Int.VGA with
Intel ATX E4600 CORE 2 DUO /2.4GHz/ and IGB Ram, don't know if this makes any difference.

I think I will just return the device to Telstra?
Appreciate any firther feedback.
Regards.....
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
No objection

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.