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How do I load the network adaptor driver for this device.

Posted on 2008-10-02
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Last Modified: 2013-11-09
Just got one of these Aircards which I set up in minutes via the CD GUI on my laptop, but it won't install on my new gigabyte core duo PC. Loads USB and modem drivers Ok (Data and ready green lights on USB device), but the network adaptor does not load. Have tried all drivers in list. Even gone into the directory on the CD and used the manual install exe file 'DriverInstaller -r'. Got if from Telstra (main carrier here in Australia). Has anybody got any ideas? Telstra cannot resolve it and have referred me to a 3rd party service agent at $149/hr.
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Question by:InsightOceania
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6 Comments
 
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Expert Comment

by:MrJemson
ID: 22630212
Hey,

You shouldn't need the Network Adapter, as you should be able to use it as a "Modem".
Basically what I did with mine, and for many of my customers is to not install the Telstra GUI at all, and just install the drivers directly from CD.

From here, create a new network connection, select Manual connection and choose Dial-Up.
Enter *99# as the number to dial, and do not enter any username or password.
Once done, right click the new connection, and select the Sierra device as the modem.

You should be able to click the connection and connect straight up.
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Author Comment

by:InsightOceania
ID: 22631368
Thanks Mr Jemson. I will try this and then come back to you.
Best regards.
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Author Comment

by:InsightOceania
ID: 22646515
Mr Jemson, I did as you suggested but still no joy. On connection I got error 619 msg 'Connection could not be established so port was closed'. This was using dialup Nr# *99# as you suggested. What does this actually connect to anyway?
I compared the config on the PC to the laptop and all the drivers etc appear to be the same, althouigh the network adapter driver (Sierra Wireless HSDPA) was the same on both computers but did not load proper on the PC. The Telstra setup on the laptop dials Nr# ppp. When I connect using this number I get error 777 msg 'the connection attemp failed because the modem for the other connecting device on the remote PC is out of order'.
I went to the Sierra website and there was an install exe file to donload for Telstra. I did this and installed the software. STill the same issue, but the installing program did say it could not find the USB device. I tried the installation over several USB ports with no joy. I even verified in my PC BIOS that the USB ports were on. BIOS showed that the Ver1 and Ver2 USB drivers were enabled.
My new PC is Gigabyte GAG31M-S2L G31 1333MHz Dual DDR2- 800 PCI Express x16 Int.VGA with
Intel ATX E4600 CORE 2 DUO /2.4GHz/ and IGB Ram, don't know if this makes any difference.

I think I will just return the device to Telstra?
Appreciate any firther feedback.
Regards.....
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Assisted Solution

by:MrJemson
MrJemson earned 1000 total points
ID: 22646531
*99# is basically the number the SIM dials to connect to the data service.

Just to confirm, is this a Telstra Data Card, or Bigpond?

One thing I probably should also have mentioned earlier is the PIN...
If there is a PIN set on the SIM card, you will need to take the SIM out of the datacard, put it in a phone, turn the phone on, enter the PIN then from the settings TURN OFF the PIN request.

Once done, reinsert SIM into datacard, and reattempt the Dial *99# as above.
If the PIN was enabled on the SIM this would explain why you got the above error! :-)
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Accepted Solution

by:
InsightOceania earned 0 total points
ID: 22716477
Hello Mr Jemson
Sorry for not replying earlier. I was waiting on Telstra to give me a definitive answer why the Sierra Aircard did not work on my PC. I finally got a refund from Telstra after much haggling. The issue was which I forgot to mention to you but made it plainly clear to telstra when I first contacted them was that the PC is running SP3 while the laptop is on SP2. Telstra finally came to the party and said they have got issues with this product and SP3. Thank you for your support and insight into this technology. I hope this information is helpful to you. Best regards......Merv Clelland
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Author Comment

by:InsightOceania
ID: 22716518
No objection
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