Solved

Messages disapearing

Posted on 2008-10-02
7
181 Views
Last Modified: 2012-05-05
I have XP Pro SP3 With Outlook 2007. I am hooked up to my exchange server via rpc over https. I also have a blackberry that is activated enterprise with this exchange server. The issue is mail comes into my mail box then disappears. I know the mail came in because i saw it then go away right in front of my eyes. My Blackberry has a copy. And stays their. I have deleted my cached file and allowed it to re-download. still an issue.  
0
Comment
Question by:OneStopPCHelp
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
7 Comments
 
LVL 5

Expert Comment

by:ccns
ID: 22629212
I would check the recocilliation on the blackberry, from memory there is a setting to keep message in inbox or only in handheld.
also from memory under blackberry > settings> advanced options > reconciliation?.
might want to have a huint around if im not 100% been a few weeks since ive had a play on a blackberry.
also check sync settings if software installed on your laptop/computer.
0
 
LVL 11

Expert Comment

by:ALogvin
ID: 22629407
I bet that the e-mail is being filtered by some rule or spam filter. I would verify its not being dumped into another folder, specifically "Junk Mail" folder. Check the rules in Outlook: Tools --> Rules and Alerts also.
0
 

Author Comment

by:OneStopPCHelp
ID: 22629532
No rules sorry should of mentioned that I checked spam folder and junk and deleted did a search for the email not their. I can forward the email to my self from my blackberry and it will stay then.. If it was a virus scan it would grabb it again when I forward the email to myself .
0
Get your Disaster Recovery as a Service basics

Disaster Recovery as a Service is one go-to solution that revolutionizes DR planning. Implementing DRaaS could be an efficient process, easily accessible to non-DR experts. Learn about monitoring, testing, executing failovers and failbacks to ensure a "healthy" DR environment.

 
LVL 5

Expert Comment

by:ccns
ID: 22629612
definately an option on your blackberry. check in options email settings.
0
 

Author Comment

by:OneStopPCHelp
ID: 22629643
would that only effect certain emails?
0
 
LVL 11

Accepted Solution

by:
ALogvin earned 500 total points
ID: 22630686
Do you have an OUTLOOK filter enabled?

In Outlook --> View --> Current View --> Messages
0

Featured Post

PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question