Messages disapearing

Posted on 2008-10-02
Last Modified: 2012-05-05
I have XP Pro SP3 With Outlook 2007. I am hooked up to my exchange server via rpc over https. I also have a blackberry that is activated enterprise with this exchange server. The issue is mail comes into my mail box then disappears. I know the mail came in because i saw it then go away right in front of my eyes. My Blackberry has a copy. And stays their. I have deleted my cached file and allowed it to re-download. still an issue.  
Question by:OneStopPCHelp
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Expert Comment

ID: 22629212
I would check the recocilliation on the blackberry, from memory there is a setting to keep message in inbox or only in handheld.
also from memory under blackberry > settings> advanced options > reconciliation?.
might want to have a huint around if im not 100% been a few weeks since ive had a play on a blackberry.
also check sync settings if software installed on your laptop/computer.
LVL 11

Expert Comment

ID: 22629407
I bet that the e-mail is being filtered by some rule or spam filter. I would verify its not being dumped into another folder, specifically "Junk Mail" folder. Check the rules in Outlook: Tools --> Rules and Alerts also.

Author Comment

ID: 22629532
No rules sorry should of mentioned that I checked spam folder and junk and deleted did a search for the email not their. I can forward the email to my self from my blackberry and it will stay then.. If it was a virus scan it would grabb it again when I forward the email to myself .
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Expert Comment

ID: 22629612
definately an option on your blackberry. check in options email settings.

Author Comment

ID: 22629643
would that only effect certain emails?
LVL 11

Accepted Solution

ALogvin earned 500 total points
ID: 22630686
Do you have an OUTLOOK filter enabled?

In Outlook --> View --> Current View --> Messages

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