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Printing problems on Xerox Workcenter 3545

Posted on 2008-10-02
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Last Modified: 2012-05-05
Hello Experts,

We are experiencing a problem recently while printing to our Xerox copiers. A user will send a print job to the Xerox. It will print the first page or two fine, but then in the queue on the Xerox the user name will change from the user sending the job to Remote User. The Xerox will print a banner sheet that reads Remote User, even though we have banner sheets turned off, and then will print a ream or two of garbage on the Xerox. We have updated to the latest drivers. The print server is Windows 2003 SP2 with current updates. The workstations are XP pro with a combination of SP2 and SP3. We are using PS drivers, and have been unsuccessful with PCL drivers.

Thank You,
Wendell
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Question by:wdfng
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Accepted Solution

by:
knoxzoo earned 500 total points
ID: 22641608
Same thing happened at the zoo.  Had to replace the mobo and RAM on the printer.  Xerox said it got hit with a power spike.  Call your friendly, local Xerox service guy.
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Author Comment

by:wdfng
ID: 22681070
Hello amd thank you for your comment. When you were having this problem was it on every print job or random. Our problem is random and has not happened for the last two days. I am tring to narrow it down to a certain user or document. We just updated our logo on letterhead and varios other forms and it seem to happen when the letter head is on several sheets in a row. Unfortunatly I am having a hard time duplicating the error.

Thank You,
Wendell
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Author Closing Comment

by:wdfng
ID: 31502588
Thank You for your response. We are still having random issues but I appreciate your input.
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LVL 11

Expert Comment

by:knoxzoo
ID: 23300247
Sorry.  I missed your follow-up.  Yes, it was random, which made it that much harder to diagnose.  I finally insisted on a mobo and ram change, against the leasing company's objections.  But, the change did the trick.
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