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Some (not all) images display as red x in powerpoint

Posted on 2008-10-02
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Last Modified: 2012-06-27
Client has Powerpoint 2000. When opening a ppt, some of the images are unable to be displayed-show red x. Other clients in same office can display all images with same ppt. I had client email me the ppt and I have no problem with the images ( I used Office 2007). I downloaded Powerpoint 2003 viewer to client-(am working on this remotely) and still cannot display all images. I cannot find any way to show images properties for the images in powerpoint. It seems like a path problem, but aren't the images "embedded" in the ppt? There are only 2 slides and the ppt is 3M. Since I can't find any image properties, I'm not sure if the ones that aren't viewable are all jpegs, bitmaps or something else.  What else to try??
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Question by:gwa60060
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by:Echo_S
Echo_S earned 500 total points
ID: 22630312
This FAQ delineates what we know about RedX.

RED X instead of graphics
http://www.pptfaq.com/FAQ00064.htm
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by:gwa60060
ID: 22630356
Other than -
"Lack of resources can cause Red-X problems. Windows uses a fixed pool of GDI resource memory, totally unrelated to the amount of physical RAM and HDD space you have. If this runs out, all manner of odd things can happen. If you suspect this might be the cause of your Red-X problem, restart Windows, then try the problem file again in PowerPoint with no other programs running. Changing your video display settings (resolution, color depth) may also help - in fact, it can't hurt to try all of the suggestions in the general problem-solving FAQ."
All the other suggestions point the way the images were saved or the way the ppt was saved. But others can see all the images, just not this one client. Does this fit the profile of this mystery? I am scheduled to visit this client tomorrow:(
Thanks for the link, it does give me more insight into the issue, which I have never heard of before. BTW, on one of the slides, there are two images displayed and one REDX.

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by:Echo_S
ID: 22630386
RedX is really a mystery. Since you're seeing it randomly, I'd first try rebooting. (I know, I know, but sometimes that really does help!) That should help if it's a resources issue. Of course, it depends on what all is running in the background after rebooting, too.

I'd then see about updating video drivers.

Finally, I'd check the images themselves, especially to ensure that they're not CMYK. But since others see them, it probably isn't the images themselves.

But yes, just that one client does fit the profile. It's often the case that one person gets the RedX, while others don't -- on the same file! That leads me to think resources / video memory as a first guess for troubleshooting.
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by:gwa60060
ID: 22630522
How do I "check" the images?? The ppts are created by other companies and emailed to this client, a sales rep, so the sources aren't available to them. How do I know if an image is CMYK?
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by:Echo_S
ID: 22630917
Wow, I don't know. In PPT 2003, you can right-click the image and choose Save As Picture. On the Save As button, there's a little arrow. Click it, and you can choose to "save original picture." Then you can open that in an image editor and check its settings.

That's not an option in PPT 2000, though. (I didn't even realize that until you asked, sorry.) Can you open the file on a system with PPT 2003 so you can check the images?
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Accepted Solution

by:
gwa60060 earned 0 total points
ID: 22638436
Went to client's office today. Everyone in the office except her has Office 2003-she had Office 2000. I upgraded her PC to Office 2003 and had no problem with the ppt and images. Not sure what's up here but client's happy! Thanks for the info.
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