Solved

Cant sync new mobile device (HTC Touch Pro wm6.1) but old (HTC Touch Cruise wm 6.0) works fine using Activesync and Exchange 2007 on windows server 2008

Posted on 2008-10-02
5
5,745 Views
Last Modified: 2013-12-05
Hi
I have struggled with this for a while now. I bought a new HTC Touch Pro yesterday and when i shold set it up for sync with our exchange it just wont work. My old device syncs just fine.
I have the following configuration:
Windows server 2008, Exchange 2007, no SSL, no cert.

Old device:
HTC Touch Cruise, WM 6.0 - works fine

New device:
HTC Touch Pro, WM 6.1 - not working

I get the following Error messages:
When connected to the PC, "The server could not be reached. This could be caused by temporary network conditions" Support Code: 0x80072EE2
When not connected, Support Code: 0x85010001

Any ideas?
0
Comment
Question by:Logge
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 5

Expert Comment

by:NutrientMS
ID: 22631512
Sounds like your data connection from your phone is not set up correctly.  Double check your settings with your mobile provider.

Also to test, open up Internet Explorer and browse to:
https://domain/Microsoft-Server-ActiveSyn

If IE can find the website, it should ask you for a username and password which you can enter domain\user and its password.  Once you do this, IE will give an error which is normal as you can't view anything here with IE.

If it can't find the server, IE is more likely to give you a better indication of why.
0
 
LVL 5

Expert Comment

by:NutrientMS
ID: 22631513
0
 

Author Comment

by:Logge
ID: 22631654
http://domain/Microsoft-Server-ActiveSync works fine in IE (except for the error as you mentioned)

Regarding the data connection, I can use the internet from the device.

When i try to sync through USB there is no message on the device (it tries until it has a timeout).
When i sync "disconnected" i get a message saying "Syncing folders" (but in swedish) and then the errorcode 0x85010001

0
 

Accepted Solution

by:
Logge earned 0 total points
ID: 22632076
I found a solution.
I had to connect with SSL and not through my PC.
When i did that it asked me to update som security settings on my HTC (password protection and encryption) and after that it worked.
I think that the enhanced security is mandatory with WM 6.1
0
 
LVL 5

Expert Comment

by:NutrientMS
ID: 22632116
Yes, the phone will try and access the internet via your computer when it is connected.  I haven't bothered looking for a way around this...
0

Featured Post

Manage your data center from practically anywhere

The KN8164V features HD resolution of 1920 x 1200, FIPS 140-2 with level 1 security standards and virtual media transmissions at twice the speed. Built for reliability, the KN series provides local console and remote over IP access, ensuring 24/7 availability to all servers.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to record audio from input sources to your PC – connected devices, connected preamp to record vinyl discs, streaming media, that play through your audio card: Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 – both 32 bit & 64.
Read this checklist to learn more about the 15 things you should never include in an email signature.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question