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Windows installer  problem error 1619 leads to the above errors in the verbose log

Posted on 2008-10-03
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Hi,
I cannot get anywhere with the installation or removal of any programs that use windows installer.
My computer is a Packard Bell gold mc 1807 media center edition
I have found the following errors in the verbose log for opera 9.27,which since as directed by an expert I have checked and corrected an error in the user shell folder in the registry, since then  the error has changed from Error 1324 Documents and Settings 3: 1 to Opera installer.msi 3: 1 in the verbose log file,as you will see in the log snippet I have enclosed.
Please explain any suggestion carefully and step by step for me as I am New to working with windows installer problems.
Thanks.
Ps could you please explain what the numbers in the error message mean for example the 3 after  Opera installer.msi in the log file below.
=== Verbose logging started: 03/10/2008  10:45:52  Build type: SHIP UNICODE 3.01.4001.5512  Calling process: C:\WINDOWS\system32\MSIEXEC.EXE ===
MSI (c) (50:2C) [10:45:52:218]: Resetting cached policy values
MSI (c) (50:2C) [10:45:52:218]: Machine policy value 'Debug' is 0
MSI (c) (50:2C) [10:45:52:218]: ******* RunEngine:
           ******* Product: C:\DOCUME~1\hyton\LOCALS~1\Temp\_is74\Opera installer.msi
           ******* Action: 
           ******* CommandLine: **********
MSI (c) (50:2C) [10:45:52:218]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (50:2C) [10:45:52:265]: Note: 1: 1324 2: Opera installer.msi 3: 1 
MSI (c) (50:2C) [10:45:52:265]: MainEngineThread is returning 2
=== Verbose logging stopped: 03/10/2008  10:45:52 ===

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Question by:hto123
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igor-1965 earned 2000 total points
ID: 22632724
1619 error: "This installation package could not be opened. Verify that the package exists and is accessible, or contact the application vendor to verify that this is a valid Windows Installer package." The MSI error codes are here: http://msdn.microsoft.com/en-us/library/aa368542.aspx

It looks like when you run downloaded EXE (it is a MSI wrapper) it extracts MSI file but somehow the name of MSI file is not converted to format 8.3 (******* Product: C:\DOCUME~1\hyton\LOCALS~1\Temp\_is74\Opera installer.msi) and as such MSIEXEC cannot find / open MSI package.

As a workaround for Opera installation you might download Universal Extractor http://my.opera.com/Tamil/blog/unpack-opera-installer and extract and run MSI package instead of the wrapper.

But you seem having a general problem with your Windows Installer or it might be a problem with long / short filename conversion in your OS. Check this as an example: http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_20912516.html?sfQueryTermInfo=1+8.3+file+format+name+window+xp

Alternatively, it might be a problem with your user profile. So you might try to delete (you have to login as Administrator) / recreate profile from a Default User profile (after you login with your username HYTON.
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by:Vadim Rapp
ID: 22635766
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by:orangutang
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by:hto123
ID: 31502704
HI, on the NtfsDisable8dot3NameCreation value in the registry I had to change the value to 0 as well as win 31 file system,and since then windows installer is back to normal.
Many thanks
Mark
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by:orangutang
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