Solved

HP Laserjet 2300 printing faint / white stripes on page

Posted on 2008-10-03
2
1,616 Views
Last Modified: 2013-12-15
Hi,
Wonder if anyone can help;

We have a HP Laserjet 2300 that prints very faint / white stripes down the page.

I have changed the fuser unit and changed the print cartridge.

It works fine then gradually a faint line appears which grows and grows to almost the full width of the page before the printing dissapears altogether and its basically just a white strip.

If I change the toner catridge the above process will repeat - i.e starts off fine then gets faiter and fainter. It usually only needs about 10 - 20 pages to be run through until the whole page is white.

Any ideas as to what else could be causing this?
Shpcon08100313550.pdf
0
Comment
Question by:tbihelpdesk
2 Comments
 
LVL 27

Accepted Solution

by:
michko earned 125 total points
ID: 22655163
First - are you using genuine HP toner cartridges?  I know, that usually sounds like the manufacturer's copout - but the newer HPs really don't like off-brand toner cartridges.

Here is what HP says on your issue for the 2300:
    *      Print a few more pages to see if the problem corrects itself.
    *      The toner supply is low or out. If low, temporarily extend the print cartridge life by redistributing the toner. If out, install a new HP print cartridge.
    *      The media might not meet HP specifications (for example, the paper is too moist or too rough). See the User's Guide for information about media specifications. If the media does not meet HP specifications, replace the media.
    *      If the whole page is light, the print density adjustment is too light or EconoMode might be on. Adjust the print density and EconoMode with the software driver. For non-Windows operating systems, this feature is also available in HP Web Jetadmin.
    *      Turn over the stack of media in the tray. Also try rotating the media 180 degrees.
    *      If these steps do not resolve the problem, click here to go to the HP support Web site at http://www.hp.com/support/lj2300.

The first two of those I'll ignore, as you're already past them.  If the next three don't work, try the following:

Do a thorough cleaning as described here:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=125&prodSeriesId=238800&prodTypeId=18972&prodSeriesId=238800&objectID=c00001617

Otherwise your problem is most likely in the laser scanner assembly.  You can try taking the unit apart to get to the laser scanner, then cleaning the lens (glass cleaner and a lint free cloth).  This breakdown shows its location in the printer:
http://h20141.www2.hp.com/hpparts/searchdiagram_printable.asp?mscssid=F03W3DR9N8G38HDD9X0VTM3E305CAAB3&Printable=1&modelDiagramId=2626%2BQ2472A&DiagramName=Internal+Components+(1+of+4)

Note that the parts breakdown is for the US model.  I'm assuming you're not in the US, based on your time zone, so you may want to start back here:  http://h20141.www2.hp.com/hpparts/partsdirectory/  and get to the breakdown for your specific area.

0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…
Learn how to create flexible layouts using relative units in CSS.  New relative units added in CSS3 include vw(viewports width), vh(viewports height), vmin(minimum of viewports height and width), and vmax (maximum of viewports height and width).

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now